Enterprise Customer Success Manager

November 4

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Zencity

WebsiteLinkedInAll Job Openings

SaaS • Government Transparency • Smart Cities • Civic Engagement • Machine Learning

51 - 200 employees

🏛️ Government

🤖 Artificial Intelligence

🌍 Social Impact

💰 $30M Venture Round on 2021-06

Description

• Zencity is a mission-driven startup re-inventing the way governments hear from, understand, and engage with their residents. • Our community input & insights platform and community survey solution use advanced NLP and ML algorithms to help government organizations make data-driven decisions. • As an Enterprise CSM, you will be fully responsible for driving the customer journey and building impactful relationships with your own book of business in a high-touch, senior role. • As a trusted advisor to police departments, law enforcement professionals and agencies, and government organizations, you’ll have the opportunity to provide thought partnership and guidance to executives, train/enable government junior staff, and proactively deliver value to clients. • This is a highly autonomous role in a team-oriented environment.

Requirements

• 7+ years of experience in customer success, strategic/business/organizational consulting, or similar roles • Professional experience working with state and local government, specifically city & county leaders • Professional presence in a fast-paced, ever-changing environment. • Must be comfortable and confident in regular meetings with high-level government officials • Strong relationship-building skills • Strong digital/technical skills and ability to simplify complex technical products to audiences with low digital proficiency • Availability to travel - 25%