Customer Success Architect

November 1

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Sigma Computing (hiring!)

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Data Analytics • Business Intelligence • Data Visualization • Cloud Data Warehouses • Spreadsheet

201 - 500 employees

☁️ SaaS

🤖 Artificial Intelligence

🤝 B2B

Description

• The Customer Success Architect (CSA) team provides technical expertise for the post-sales customer experience. • Customer Success Architects are responsible for making sure that our customers are meeting their objectives. • They are a vital component of our company’s success, working with customers, partners, and product teams to deliver success for our valued customers. • CSA supports multiple post-sales roles including GTM, Support, & Product. • Sigma champion and product expert, customers will look to you for advice and expertise. • Advisor to our customers on technical best practices.

Requirements

• Minimum 10 years of business intelligence experience working in a customer-facing technical role (customer success or consulting) • Customer relationship skills • Experience implementing production business intelligence solutions • Embedded experience • Experience with database concepts • Data warehouse experience - cloud data warehouse preferred (Snowflake, Redshift, BigQuery) • Bachelor’s degree in computer science or related field or equivalent technical experience • Ability to work remotely full-time with up to 50% travel (eventually)

Benefits

• Equity • Generous health benefits • Flexible time off policy. Take the time off you need! • Paid bonding time for all new parents • Traditional and Roth 401k • Commuter and FSA benefits • Lunch Program • Dog friendly office