Enterprise Customer Success Manager
Yesterday
🇺🇸 United States – Remote
💵 $135k - $165k / year
⏰ Full Time
🟠 Senior
🔴 Lead
🏆 Customer Success
🦅 H1B Visa Sponsor
Description
• Lead successful implementation and deployment of Suki with health system clients. • Build and maintain strong client relationships. • Ensure exceptional delivery on key success metrics. • Manage onboarding and present performance reviews. • Collaborate with teams to enhance user satisfaction. • Drive process improvement and gather user insights for product innovation.
Requirements
• 8+ years of enterprise customer facing experience within healthcare SaaS • Exceptional communication, presentation, and conflict resolution skills • Ability to think critically, prioritize effectively and communicate expediently • Strong project management skills • Experience managing large, multi-stakeholder programs • Creative problem solving skills • Strong understanding of medical documentation and clinical workflows • Proficient in Microsoft Office, Google Suite and Microsoft office
Benefits
• Remote work option • Company-wide retreat • In-person working sessions • Inclusion and belonging culture
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