suki.
suki is a reliable independent partner for European DIY and specialist trade across over 40 countries. Specializing in hardware, hand tools, and self-adhesive technology, suki develops customer-specific solutions for products, assortments, presentation, logistics, and services. Known as an expert in space optimization and problem-solving for their clients, suki offers the broadest product range in the industry with high-quality craftsmanship and excellent logistic services. Their commitment is to strengthen retailers with their modular brand portfolio including own brands like suki, fix-o-moll, and Magnodur, as well as integrated manufacturer and private labels. suki emphasizes quality, service, and logistical excellence to deliver precise solutions tailored to the trade market needs, always considering the end consumer. They operate an extensive distribution network across Europe, ensuring local presence through their GLOCAL approach.
Hardware • Hand Tools • Wood Connectors • Chains & Ropes • Furniture Fittings
Enterprise Customer Success Manager
December 21, 2024
🇺🇸 United States – Remote
💵 $135k - $165k / year
⏰ Full Time
🟠 Senior
🔴 Lead
🏆 Customer Success
🦅 H1B Visa Sponsor
suki.
suki is a reliable independent partner for European DIY and specialist trade across over 40 countries. Specializing in hardware, hand tools, and self-adhesive technology, suki develops customer-specific solutions for products, assortments, presentation, logistics, and services. Known as an expert in space optimization and problem-solving for their clients, suki offers the broadest product range in the industry with high-quality craftsmanship and excellent logistic services. Their commitment is to strengthen retailers with their modular brand portfolio including own brands like suki, fix-o-moll, and Magnodur, as well as integrated manufacturer and private labels. suki emphasizes quality, service, and logistical excellence to deliver precise solutions tailored to the trade market needs, always considering the end consumer. They operate an extensive distribution network across Europe, ensuring local presence through their GLOCAL approach.
Hardware • Hand Tools • Wood Connectors • Chains & Ropes • Furniture Fittings
📋 Description
• Drive successful implementation and adoption of Suki with major health system clients. • Develop strong relationships with client stakeholders and ensure Suki delivers on success metrics. • Analyze customer metrics, craft high-impact presentations, and improve processes for client satisfaction. • Communicate effectively with C-level executives and manage onboarding processes. • Travel extensively across the US to deploy products, with willingness to work flexible hours.
🎯 Requirements
• 8+ years of enterprise customer facing experience within healthcare SaaS • Exceptional communication, presentation, and conflict resolution skills • Ability to think critically, prioritize effectively and communicate expediently • Strong project management skills • Experience managing large, multi-stakeholder programs • Creative problem solving skills • Strong understanding of medical documentation and clinical workflows • Proficient in Microsoft Office, Google Suite and Microsoft office
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