Customer Success Executive

December 6

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Prominence Advisors

WebsiteLinkedInAll Job Openings

Epic Software Implementation • Business Intelligence • EMR Implementation • Healthcare Organizational Consolidation • Strategic Advisory Services

51 - 200 employees

Founded 2014

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

🏢 Enterprise

Description

• Who We Are • Prominence is an award-winning data enablement firm revolutionizing healthcare. • We empower healthcare organizations to unlock the full potential of their data, driving improvements in patient care, operational efficiency, and financial outcomes. • Your Role • Make a profound impact on our customers’ success and our company’s growth. • As a Customer Success Executive, you will be the driving force behind customer satisfaction and post-sale revenue expansion. • You’ll navigate the complexities of project delivery, build and manage influential relationships with executive stakeholders, and craft innovative solutions to address emerging customer priorities. • You’ll become a trusted strategic advisor to our customers and consistently provide value through creative solutioning.

Requirements

• Extensive experience (10+ years) in customer success, account management, or a related field within the healthcare IT industry • Deep experience in delivering services to Healthcare Providers, preferably in a tech-enabled delivery methodology • Proven track record of managing executive relationships and driving revenue growth through strategic account management • Deep understanding of healthcare systems, data analytics, and Epic’s EHR • Exceptional problem-solving skills and the ability to develop creative solutions to complex challenges. • Excellent communication and interpersonal skills, with the ability to build trust and rapport with customers. • Strong organizational skills and the ability to manage multiple priorities and stakeholders.

Benefits

• Competitive Salaried and Hybrid Compensation Plans • Health Care Plan (Medical, HSAs, Dental & Vision) • Retirement Plan (401k) • Life Insurance (Basic, Voluntary & AD&D) • Dependent & Health Savings Accounts • Short Term & Long Term Disability • Paid Time Off (Vacation/Sick & Public Holidays) • Training & Development Fund • Technology Stipends (for Qualifying Roles) • Work From Home • Charitable Giving to Causes You Believe In