Customer Success Manager

November 8

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Terrascope

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Carbon measurement • Carbon management • Corporate sustainability • ESG • Carbon analytics

51 - 200 employees

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

Description

•Join us on a mission to save the planet! •Reversing the impact of climate change is one of the world’s biggest challenges. •Terrascope is a smart carbon management and accounting platform that empowers corporations to decarbonize. •We are looking for a Customer Success Manager (CSM) to help customers realize sustained business value. •The successful candidate will guide customers in designing and executing strategic implementations of Terrascope’s solutions. •As a CSM, you bring a blend of technical acumen, program management, organizational change management, and communication skills. •You own and drive execution excellence for the customer’s cloud journey across IT teams, executives, and business units. •At Terrascope, we value critical thinking, self-motivation, and adaptability in entrepreneurial environments.

Requirements

•7+ years of experience leading complex, large-scale technical or engineering programs with a track record of thought leadership, business case development, realizing customer benefits, and successful program completion. •4+ years in a customer-facing role, engaging with senior customer executives, technologists, and/or partners to solve complex business challenges with advanced technologies. •Experience in a direct or matrixed role leading technical and non-technical transformation project teams, with a proven ability to work across broad functional teams. •A strong background in problem-solving and innovative technology program development across customer organizations. •Bachelor’s Degree in science, technology, engineering, math, business, or equivalent experience. •Ability to travel up to 15% as needed. •Excellent presentation and verbal communication skills in English. •Proven track record of detail orientation with self-motivation to excel in fast-paced, dynamic environments. •Ability to coordinate effectively between project teams and customers to meet unique customer requirements. •Project management certification or training such as PMP, Scrum, or Agile experience and certification.