Enterprise Customer Success Manager

4 days ago

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Five9

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Description

• Join Five9, a provider of cloud contact center software, as a Customer Success Manager. • Engage with larger customers to enhance relationships and expand service usage. • Collaborate across teams to optimize customer solutions and satisfaction.

Requirements

• Bachelor's degree in a related field or 8 years of equivalent work experience. • Proven experience in customer success, account management, or a related role. • Excellent communication and interpersonal skills. • Strong problem-solving and analytical abilities. • Must be self-directed and self-motivated. • Proven ability to manage multiple projects while paying strict attention to details. • Ability to work in a fast-paced and dynamic environment. • Familiarity with contact center technology and the SaaS industry is a plus. • CRM and customer success management software experience is preferred.

Benefits

• Health, dental, and vision coverage from day one. • Short & Long-Term Disability and Basic Life Insurance. • 401k savings plan with employer matching. • Innovative mental health support platform access. • Generous employee stock purchase plan. • Paid Time Off, company paid holidays, and parental leave.