Senior Engagement Manager

16 hours ago

☕ Washington – Remote

Although this job is listed in Washington, this company may be open to hiring remote in other states.

💵 $190k - $273.2k / year

⏰ Full Time

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

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Freshworks

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Freshworks is a company that provides powerful, easy-to-use software for customer service, IT service management, sales automation, and marketing automation. They offer a range of products, including Freshdesk, Freshservice, Freshsales, Freshchat, and Freshmarketer, all enhanced with artificial intelligence to improve productivity and efficiency. With solutions designed to enhance customer engagement and support IT operations, Freshworks serves over 68,000 businesses worldwide. Their AI-driven platforms, like the Freddy AI Agent, aim to deliver fast, always-on service, making work easier and more efficient for teams across various industries.

Customer Support Software • Helpdesk • Web 2.0 • SaaS • Support Ticket System

5001 - 10000 employees

Founded 2010

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

💰 $85M Secondary Market on 2020-01

📋 Description

• The Americas Partner Engagement Manager plays a critical role in driving the adoption and success of the Americas Services Partner Program. • Reporting to a Regional Leader, this position manages partner engagement across North America and LATAM, ensuring effective communication, performance tracking, and risk mitigation for Professional Services (PS) engagements. • The role requires close collaboration with partners, Channel Managers, Sales Segment leaders, and internal stakeholders to align certified Professional Services partners with customer needs. • Reporting to Americas Freshworks Professional Services (FPS) Regional leader, the Americas Partner Engagement manager is responsible for AMER Services Partner Program adoption, communication and KPIs; acts as Freshworks’ partners PS engagement manager for NA and LATAM regions; and coordinates with partners’ Channel Manager on partner selection, evaluation, performance, and escalations.

🎯 Requirements

• 10-13 years in Partner and Channel experience plus strong experience in Professional Services for a SaaS organization. • Ability to work with C-suite and practitioners of partners, Sales account executives, as well as internal Sales and FPS Leadership. • Excellent project management, facilitation and risk management skills. • English, Spanish and Portuguese language skills are required.

🏖️ Benefits

• Multiple options for dental, medical, vision, disability and life insurances. • Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits. • Adoption and parental leave benefits.