Lead Full Stack Engineer

February 12

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Front

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Front is an AI-powered customer service platform built for collaboration, offering omnichannel support to bring together all service channels and teams for a streamlined approach to customer service. The platform enhances productivity, faster response times, and improves customer satisfaction scores by incorporating powerful AI, automation, real-time collaboration, and an intuitive inbox experience. Front allows businesses to manage support tickets, employ live chat, use knowledge bases, and conduct email management, helping organizations improve their client service delivery and operational efficiency. It is trusted by over 9,000 businesses globally to maintain high customer satisfaction and unlock exceptional service experiences.

SaaS • Email collaboration • Customer Service • Management software • Shared Inbox

201 - 500 employees

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

📋 Description

• Work on all parts of the trial experience for Front - anything that goes into converting companies from passive explorers to paid customers is in focus for this team! • Building features and experiences that help converted customers get the most out of Front, turning them into long term, high value customers. • Designing experiments to test hypotheses on features/changes that might improve our trial conversion rate, and ultimately drive more new business revenue for Front. 🚀 • Lead a team of high-performing engineers, providing technical guidance and driving key technical decisions. • Design and contribute to sub-systems to make Front a better, more powerful collaboration software. • Work closely with product managers, product designers and other engineers to conceptualize, build and test new features.

🎯 Requirements

• Industry experience building fast, reliable, real-time web-based applications. • Knowledgeable about modern web technologies and excited to learn new ones, e.g. Node.js ES6, TypeScript, React. • Exposure to architectural patterns of a large, high-scale web application. • Product minded: committed to building the best user experience. • Ability to thrive in a dynamic, fast-paced, collaborative, and high-growth environment. • Understand the trade-offs in employing different engineering solutions to a problem, valuing pragmatism over idealism. • Full professional English proficiency.

🏖️ Benefits

• Wellness Days - Fronteers get an additional day off on months with no holidays • Winter Break - Our offices are closed from Christmas to New Year's Day!