Front
Front is an AI-powered customer service platform built for collaboration, offering omnichannel support to bring together all service channels and teams for a streamlined approach to customer service. The platform enhances productivity, faster response times, and improves customer satisfaction scores by incorporating powerful AI, automation, real-time collaboration, and an intuitive inbox experience. Front allows businesses to manage support tickets, employ live chat, use knowledge bases, and conduct email management, helping organizations improve their client service delivery and operational efficiency. It is trusted by over 9,000 businesses globally to maintain high customer satisfaction and unlock exceptional service experiences.
SaaS • Email collaboration • Customer Service • Management software • Shared Inbox
Senior Full-Stack Engineer - Frontend Leaning - AI
December 30, 2024
Front
Front is an AI-powered customer service platform built for collaboration, offering omnichannel support to bring together all service channels and teams for a streamlined approach to customer service. The platform enhances productivity, faster response times, and improves customer satisfaction scores by incorporating powerful AI, automation, real-time collaboration, and an intuitive inbox experience. Front allows businesses to manage support tickets, employ live chat, use knowledge bases, and conduct email management, helping organizations improve their client service delivery and operational efficiency. It is trusted by over 9,000 businesses globally to maintain high customer satisfaction and unlock exceptional service experiences.
SaaS • Email collaboration • Customer Service • Management software • Shared Inbox
📋 Description
• Collaborate closely with product managers, designers, and fellow engineers to build and enhance product features. • Develop in a JavaScript environment, with a strong focus on TypeScript, Node.js, and React. • Contribute to the deployment of AI-powered features for our users (e.g., AI Tagging, AI Answers, etc.) • Develop features end-to-end. At times, this would be with minimal or no cross-functional involvement.
🎯 Requirements
• Proven industry experience building fast, reliable, and real-time web applications. • Product-minded: Passionate about delivering exceptional user experiences. • Ability to think from first principles, evaluate trade-offs between technical solutions, and make pragmatic technical decisions. • High learning agility - you’re excited when you encounter a problem you haven’t seen before. • Strong communication skills that illustrate a clear, structured thought process. • Comfortable thriving in a dynamic, fast-paced, collaborative, and high-growth environment. • Knowledgeable about modern web technologies and a strong appetite for learning new ones (e.g., Node.js, React, Redux, TypeScript) • Familiarity with the architectural patterns of large-scale web applications. • Experience with AI technologies (e.g., LLMs, Vector Databases, etc.) - Nice to have. • Rigor in A/B testing, test coverage, and modern web best practices - Nice to have. • Familiarity with managing complex data models at scale - Nice to have.
🏖️ Benefits
• Competitive salary • Equity (we are post-series D & backed by some of the best VCs in the US) • Private health insurance, including plan options at no cost to employees • Focus Fridays - learn more here! • Flexibility to work from home 3 days/week (unless posted as a full-remote role) • Mental health support with Workplace Options • Family planning support with Maven • 75 Euro per month Lifestyle Stipend to spend on fitness and other activities
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