Front
Front is an AI-powered customer service platform built for collaboration, offering omnichannel support to bring together all service channels and teams for a streamlined approach to customer service. The platform enhances productivity, faster response times, and improves customer satisfaction scores by incorporating powerful AI, automation, real-time collaboration, and an intuitive inbox experience. Front allows businesses to manage support tickets, employ live chat, use knowledge bases, and conduct email management, helping organizations improve their client service delivery and operational efficiency. It is trusted by over 9,000 businesses globally to maintain high customer satisfaction and unlock exceptional service experiences.
SaaS • Email collaboration • Customer Service • Management software • Shared Inbox
Technical Support Engineer
4 days ago
Front
Front is an AI-powered customer service platform built for collaboration, offering omnichannel support to bring together all service channels and teams for a streamlined approach to customer service. The platform enhances productivity, faster response times, and improves customer satisfaction scores by incorporating powerful AI, automation, real-time collaboration, and an intuitive inbox experience. Front allows businesses to manage support tickets, employ live chat, use knowledge bases, and conduct email management, helping organizations improve their client service delivery and operational efficiency. It is trusted by over 9,000 businesses globally to maintain high customer satisfaction and unlock exceptional service experiences.
SaaS • Email collaboration • Customer Service • Management software • Shared Inbox
📋 Description
• Provide customers with delightful experiences by helping them resolve technical issues • Master Front’s product capabilities and serve as a technical subject matter expert for our support organization • Participate in testing of new and updated features • Take part in the“on-call” rotation for urgent customer requests • Build internal processes to scale a support team • Querying/analyzing logs • Running basic SQL queries and run scripts
🎯 Requirements
• Product mindset – we’re a product company on a mission to “advance how people work” • Strong technical and troubleshooting skills • Ability to remain calm, composed and articulate when dealing with tough customer situations • Experience providing technical support for cross-platform products (web, iOS, Android, etc.) • Experience with the following systems required: HTTP, HTML, REST, MySQL • Not required but nice to have: Node.js, email, React, Redux
🏖️ Benefits
• Competitive salary • Equity (we are post-series D & backed by some of the best VCs in the US) • Fully covered private health insurance • Paid parental leave • Generous paid time off • Fully remote role • Mental health support with Workplace Options • Family planning support with Maven • 75 Euro per month Lifestyle Stipend to spend on fitness and other activities • Winter Break - Our offices are closed from Christmas to New Year's Day!
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