Field Service Engineer - Ultrasound

March 29

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FUJIFILM Corporation

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FUJIFILM Corporation is a global company established in 1934, operating in diverse fields including healthcare, electronics, and imaging. As a total healthcare company, FUJIFILM develops a wide range of businesses in prevention, diagnosis, and treatment. Additionally, the company focuses on environmental sustainability through improved industrial efficiency, while also capturing and preserving memories through film and photography, enriching emotional lives and human connections.

Imaging • Business Solutions • Health Care • Information • Graphic Arts

10,000+ employees

Founded 1934

📋 Description

• Performs preventative maintenance as directed. • Performs unscheduled maintenance work with the assistance of technical support. • Is able to work independently on preventative maintenance work, but typically requires assistance on unscheduled maintenance work. • Performs installations and de-installations of products and a wide variety of peripheral equipment as directed with some assistance. • Must maintain excellent working relations with field personnel, home office personnel, and management. • Must maintain timely and effective communications with the management team to escalate issues and customer concerns. • Performs the administrative duties associated with the job, including electronic expense reports, weekly timecards, electronic reporting functions such as work orders, service appointments, start times, parts inventory, consumption and returns, assigned computer-based training, and QA/RA work. • Keep up to date on administrative responsibilities such as maintaining customer service orders and internal service records per Fujifilm policies. • Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction. • Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem-solving. • Ensures that all administrative duties and paperwork are completed neatly, accurately, and submitted promptly. • Must be prepared to work odd hours and overtime hours on occasion and travel as required. • Promote service contract and extended warranty to billable customer and current customer under service contract for renewal as directed. • Responsible for maintaining exceptional customer relations. • Responsible for maintenance of assigned tools/test equipment and spare parts. • Responsible for returning parts in the required time frame. • Responsible for promoting, both internally to the company and externally, the image and reputation of HCUS. • Establishes and maintains collaborative relationships with business strategy, sales, marketing, clinical application support, operation, accounting, finance, and other related divisions to support successful ultrasound business. • Performs other duties as assigned. • Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements, and all other applicable laws, regulations, and standards. • Comply with and pass all requirements for vendor credentialing as part of gaining access to hospitals and facilities to perform assigned job duties.

🎯 Requirements

• Associate's degree in electrical engineering, electronics or computer science discipline, or equivalent experience. • Minimum one year of previous field service experience. • Knowledge of assigned equipment to provide timely repair and effective maintenance. • Requires active listening skills and above-average customer service skills. • Requires sound organization and administrative skills, self-starter a must along with the ability to maintain paperwork to FDA and company required standards. • Excellent analytical and communication skills with the ability to communicate technical issues in an easy-to-understand manner. • Capable of operating test equipment related to the job (oscilloscope, meter, diagnostic testers, etc.). • Valid driver’s license and safe driving record.