Imaging Service Engineer II

March 21

🧀 Wisconsin – Remote

Although this job is listed in Wisconsin, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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FUJIFILM Corporation

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FUJIFILM Corporation is a global company founded in 1934, operating across multiple sectors including healthcare, electronics, and imaging. In the healthcare sector, FUJIFILM develops a comprehensive range of services focused on prevention, diagnosis, and treatment. The electronics division addresses environmental challenges through resource recycling and industrial efficiency improvements while promoting information and communication technology. Additionally, FUJIFILM is renowned for its imaging business, which captures and preserves memories through film and photography, enhancing human connections and emotional experiences.

Imaging • Business Solutions • Health Care • Information • Graphic Arts

10,000+ employees

Founded 1934

📋 Description

• An Imaging Service Engineer II is responsible for performing scheduled and unscheduled service work on systems within a service area as directed by the Area Service Manager. • Performs preventative maintenance and unscheduled maintenance work as directed. • Work with a high degree of independence and able to resolve most unscheduled maintenance work without technical support. • Performs installations and de-installations of products and a wide variety of peripheral equipment as directed. • Maintains excellent working relations with field personnel, home office personnel, and management. • Must maintain timely and effective communications with management team to escalate issues and customer concerns. • Performs the administrative duties associated with the job, including electronic expense reports, weekly timecards, electronic reporting functions such as work orders, service appointments, start times, parts inventory, consumption and returns, assigned computer- based training, and QA/RA work. • Keep up to date on administrative responsibilities such as maintaining customer service orders and internal service records per Fujifilm policies. • Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction. • Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving. • Ensures that all administrative duties and paperwork are completed neatly, accurately, and submitted promptly. • Must be prepared to work odd hours and overtime hours on occasion and travel as required. • Responsible for maintaining exceptional customer relations. • Responsible for maintenance of assigned tools/test equipment and spare parts. • Responsible to return parts in the required time frame. • Responsible to promote, both internal to the company and externally, the image and reputation of HCUS.

🎯 Requirements

• Associates degree in electrical engineering, electronics or computer science discipline, or equivalent experience. • Minimum three years of previous field service experience or at least two years of HCUS Service experience. • Knowledge of assigned equipment to provide timely repair and effective maintenance. • Requires active listening skills and above average customer service skills. • Requires sound organization and administrative skills, self-starter a must along with ability to maintain paperwork to FDA and company required standards. • Excellent analytical and communication skills with the ability to communicate technical issues in an easy-to-understand manner. • Capable of operating test equipment related to job (oscilloscope, meter, and diagnostic testers, etc.). • Valid driver’s license and safe driving record.