Technical Solutions Engineer

23 hours ago

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SAAS • Education • CRM • Consulting • Product design

11 - 50 employees

📚 Education

☁️ SaaS

🏢 Enterprise

Description

• Overview: Join as a Technical Solutions Engineer to support Sales and Customer Success teams. • Customer Integration Support: Facilitate seamless API integrations and technical onboarding. • Technical Query Resolution: Primary contact for troubleshooting technical questions. • Cross-Functional Collaboration: Work with Sales, Customer Success, and Engineering teams. • Pre-Sales Technical Assistance: Demonstrate technical capabilities during sales process. • Documentation: Create and maintain technical documentation and guides. • Continuous Improvement: Provide feedback for platform and integration enhancement.

Requirements

• API Expertise: Strong understanding of APIs (REST, JSON, Webhooks). • Technical Problem-Solving: Proven ability to troubleshoot complex issues. • Programming Knowledge: Basic scripting or coding experience (e.g., Python, JavaScript). • Customer Communication Skills: Excellent communication for technical concepts. • Experience in SaaS or Tech: Familiar with SaaS platforms and customer success workflows. • Collaboration & Tools: Experience with Postman, Asana, Linear, and CRM systems. • Language Proficiency: Fluency in English is required.

Benefits

• Competitive Salary: Market-leading compensation packages. • Remote Flexibility: Fully remote working option for a healthy work-life balance. • Comprehensive Health Insurance: Best healthcare options provided. • Home Office Budget: Budget for setting up a comfortable workspace. • Professional Growth: Opportunities for training and conferences. • Culture of Excellence and Innovation: Team of forward-thinking professionals. • Making a Difference: Contribution to transforming education through technology.