Client Success Manager

February 8

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FullFind

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FullFind is a company that provides AI-powered virtual assistants to businesses, helping them scale efficiently and save on staffing costs. By leveraging AI-enhanced talent, FullFind offers a wide range of services including video editing, landing page creation, ad design, client communication, and lead generation. These assistants are proficient with tools like ChatGPT, Canva AI, and Zapier, ensuring high productivity and efficiency. FullFind manages all aspects of hiring from sourcing and training to retention, offering a risk-free hiring process with a two-week free trial and a free replacement guarantee. The company emphasizes the cost benefits by hiring talent from developing countries and provides ongoing AI training to keep skills up-to-date.

11 - 50 employees

🤝 B2B

👥 HR Tech

☁️ SaaS

📋 Description

• Client Success Manager (Senior) • Remote, Colombia • The Client: • A B2B lead generation agency that specializes in LinkedIn outreach, helping businesses connect with prospects and generate qualified leads. • Their services include crafting personalized message sequences, building target lists of prospects using LinkedIn Sales Navigator, and automating outreach at scale. • Their white-label services are particularly beneficial for agencies, enabling them to offer lead generation as a service without managing the technical aspects in-house. • Their approach is highly customizable, optimizing profiles and message sequences to convert connections into leads efficiently. • Key Responsibilities: • Plan and execute targeted LinkedIn campaigns for approximately 150 clients, ensuring each campaign aligns with client goals and industry best practices. • Manage client relationships, aiming to retain clients while identifying and pursuing opportunities for upselling additional services. • Write compelling and personalized cold outreach messages to engage prospects and drive lead generation for your clients. • Create highly targeted prospect lists using LinkedIn Sales Navigator, focusing on maximizing response rates. • Act as a LinkedIn expert for your clients, providing education, managing expectations, and helping them understand the platform's value in their outreach strategies. • Build and nurture strong relationships with clients through consistent communication, ensuring satisfaction and trust. • Take initiative to explore new strategies and implement improvements to enhance the overall client experience.

🎯 Requirements

• Minimum of 3+ years of experience in sales, account management, or outbound marketing, with a proven track record of results (demonstrated through KPIs or metrics). • Strong drive to learn and grow, with a willingness to go the extra mile; self-directed, resourceful, and able to manage a large workload efficiently. • Ability to manage a portfolio of 150+ clients, ensuring timely responses to inquiries and consistently delivering high-quality service. • Experience in crafting effective messaging, with a focus on personalized and targeted communication. • Energized by interacting with clients, maintaining a positive and engaging demeanor throughout the day. • Ability to understand and anticipate client needs and business challenges, providing thoughtful and tailored solutions. • Detail-oriented, process-driven approach to work, with a creative mindset that helps in crafting unique solutions and outreach strategies.

🏖️ Benefits

• Job Type: Independent Contractor • Working Hours: Monday - Friday, PST timezone • Location: Remote • Salary: $1200 - $1600 / per month (based on assessment results and interview)