Senior Support Engineer

February 21

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Fullscript

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Fullscript is a comprehensive platform that facilitates whole person care for healthcare providers. It integrates industry-leading lab testing, high-quality supplements, and a suite of tools designed to enhance patient adherence and outcomes. Fullscript offers features like personalized patient plans, evidence-based templates, patient engagement tools, and seamless wholesale ordering of supplements. The platform also integrates with top EHR systems to streamline workflows for healthcare practitioners, making it easier for them to provide effective care. With Fullscript, patients can manage their health routines more conveniently, and providers can create personalized care plans with the support of clinical evidence and insights.

Integrative Medicine • e-commerce • Dispensing Platform • Inventory management • health technology

201 - 500 employees

Founded 2016

⚕️ Healthcare Insurance

🧘 Wellness

☁️ SaaS

💰 $240M Private Equity Round on 2021-11

📋 Description

•At Fullscript, we’re not just changing healthcare—we’re making it whole. •We help 100,000+ healthcare practitioners support 10 million patients with a platform that delivers evidence-based health solutions, diagnostic support, and practitioner tools—all in one place. •Healthcare today is disconnected. We’re fixing that. Fullscript makes it easier for practitioners to treat the whole person, not just symptoms, so patients get the support they need—when they need it. •We’re building a better way—one where healthcare is connected, complete, and built for impact. •We’re hiring our first-ever Senior Support Engineer, a key role that bridges Technical Support and Engineering. You’ll work closely with Customer Support, Engineering, and Product to improve the support experience for both customers and agents. If you love solving complex technical issues, optimizing workflows, and building solutions that enhance customer support, we’d love to hear from you!

🎯 Requirements

•5-6 years of experience in a Support Engineering, Technical Support, or similar role within a SaaS, e-commerce, or tech-driven environment. •Strong API expertise, particularly GraphQL, with experience building and integrating API endpoints. •Experience with object-oriented programming; Ruby experience preferred. •Hands-on experience with chatbot and AI-powered support platforms (Ada, Intercom, Fin, Kore.ai, Kodif, IBM Watson, Dialogflow, or similar). •Experience with authentication methods (OAuth, JWT, SSO, etc.). •Proven ability to diagnose and resolve technical issues, working cross-functionally to build scalable solutions. •Strong project management skills, with experience scoping and leading technical initiatives. •Excellent communication skills with the ability to collaborate effectively with stakeholders and cross-functional teams. •A proactive, self-starter mindset—comfortable taking ownership and driving projects forward in a fast-paced environment.

🏖️ Benefits

•Flexible PTO & competitive pay—rest fuels performance. •RRSP match & stock options—invest in your future. •Customizable benefits—flexible coverage, paramedical services, and an HSA. •Fullscript discounts—save on wellness products. •Continuous learning—training budget + company-wide initiatives. •Wherever You Work Well—hybrid and remote flexibility.