Customer Success Manager

October 15

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Salesforce • CRM • Digital Strategy • Integrations • WordPress

51 - 200

Description

• Lead advocate for the clients and lead broker internally to ensure enhancements and/or solutions are implemented successfully • Manage all existing customer relationships and create communication channels with the decision makers within the client organization • Serve as a sponsor, and lead QBRs to support and/or respond to projects that may be off track and need course correction • Gather feedback from clients and share internally to insure best practices are being delivered • Serve as the primary point of contact for Salesforce support requests to include gathering requirements when appropriate and determining the next course of action • Work with marketing team to ensure that campaigns are effectively executed • Collaborate with management, partners, and consultants on the development of the organization-wide brand platform, communication strategies, and key messages • Lead customer renewal cycle • Proactively present new products and services • Partner with the Revenue Operations team to acquire renewals • Trusted client advocate and main point of contact for partnerships • Identify and support public relations and media outreach as needed • Contribute to new business opportunities and strategic organizational growth

Requirements

• 2+ years of sales or marketing experience within an entrepreneurial environment; preferably in the association, non-profit, and/or software consulting environments • Strong verbal, written, and presentation skills • Strong organizational and time-management skills • Ability to maintain strong relationships with existing customers and forge new ones

Benefits

• Health (PPO) dental & vision plan – 100% covered for employee • Long/Short-term disability insurance – 100% covered for employee • Life and AD&D insurance – 100% covered for employee • IRA with 3% matching contribution • 15 days of paid vacation – increases with tenure • 10 paid federal holidays • 12 weeks for parental leave