Customer Support Officer

December 13

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FxPro

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Contracts for Difference (CFDs) and Spread Betting on Forex, Futures, Shares, Spot Indices, Spot Metals and Spot Energies

51 - 200 employees

Founded 2006

💸 Finance

💳 Fintech

Description

• Deliver Service and Support to clients through Live Chat, email and phone, providing support by identifying problems and offering solutions – as needed • Focus on communicating with clients via outgoing phone calls for one of many reasons outlined by the head of the department • Contacting clients who have not yet completed their account verification; clients who are yet to provide documents or are required to provide additional/alternative documents to verify their profile • Contact clients with defined time frames who are trying but failing to fund their accounts via one of our offered methods • Supporting them with completing this process and offering/suggesting alternatives • Maintain relationships with higher value clients as needed to ensure the smooth continuation of business • Collect feedback from clients with relation to products, services and payment methods and pass on a detailed email to management to review and implement as necessary • Ensure client records are kept up to date and all communication and guidance provided to clients is recorded • Contact clients for any pending matters related to their accounts • Anything else that the head of the department deems necessary • Handling the tickets in the live chats in the designated languages

Requirements

• Bachelor’s degree in Business Administration or any related field • Computer literacy with good command of Google apps • Ability to work under pressure, face constant challenges, adapt to changes • Keep pro-active position in running a business • Native Turkish with good English command

Benefits

• Competitive compensation package • 21 days off and 10 sick leaves annually