Customer Support Specialist

June 25

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intenseye

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💰 $25M Series A on 2021-09

Description

• Customer Assistance: Provide timely and effective support to customers via email, chat, addressing inquiries and resolving basic technical issues related to our platform. • Troubleshooting: Diagnose and troubleshoot common issues, escalating more complex problems to L2/L3 support or the appropriate department. • Customer Education: Assist customers in understanding the features and functionalities of our products, guiding them through common tasks and processes. • Documentation: Maintain accurate and detailed records of customer interactions, issues, and resolutions in the support ticketing system. • Feedback Collection: Gather customer feedback and communicate it to the relevant teams to help improve our products and services. • Team Collaboration: Work closely with other support team members, as well as with the customer success, product, and engineering teams, to ensure a seamless customer experience. • Continuous Improvement: Stay updated with the latest product updates, industry trends, and best practices in customer support.

Requirements

• Proficiency in both written and spoken English. • 0-1 year experience • Technical Skills: Basic understanding of SaaS platforms, CRM systems, and support ticketing tools. Proficiency in using common office software. • Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users. • Problem-solving: Strong analytical and problem-solving abilities, with a keen attention to detail. • Customer Focus: Demonstrated ability to provide exceptional customer service and maintain a positive customer experience. • Adaptability: Ability to thrive in a fast-paced, ever-changing environment and handle multiple tasks simultaneously.

Benefits

• Great Salary, Health Benefits, and Equity in a fast-growing business • Remote work - 2 Offices in Istanbul (optional) • Employee Stock Option Package • 6x weeks Paternal Leave • Annual Learning & Development Stipend • x30 days vacation + public holidays • Experience working with a fast development and research team of engineers using the latest and greatest technologies • Comprehensive Family Medical Insurance, Dental & Vision • Flexibility on work location and hours • Play a key role in the growth of the company • Saving lives and changing the industry with AI-powered health and safety!