Client Support Specialist - Shift Schedule
October 26
Description
• Customer support - shift schedule 2/2 (morning/evening). • Transaction monitoring. • Monitoring of providers activity and malfunction. • Limit monitoring. • Alerting at the launch of new merchants and new solutions. • Allocating when providers are down and calculating potential losses. • Disabling of methods/acquirers upon request of colleagues. • Performing refunds at the request of the merchant and colleagues. • Requesting user documents.
Requirements
• Exceptional verbal and written communication skills. • Strong analytical and problem-solving abilities. • Ability to think on your feet and provide effective solutions under pressure. • High sense of responsibility. • Good level of English and Russian languages. • Previous experience in customer support, client services, or a related role would be a plus. • Previous fintech experience is an advantage.
Benefits
• 20 days of vacation time; • Latvian bank holidays; • Sick leaves; • Additional birthday day off. • Team building events and corporate parties.
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