Client Support Specialist
4 days ago
Description
• Customer support - shift schedule 2/2 (morning/evening) • Transaction monitoring • Monitoring of providers activity and malfunction • Limit monitoring • Alerting at the launch of new merchants and new solutions • Allocating when providers are down and calculating potential losses • Disabling of methods/acquirers upon request of colleagues • Performing refunds at the request of the merchant and colleagues • Requesting user documents
Requirements
• Exceptional verbal and written communication skills • Strong analytical and problem-solving abilities • Ability to think on your feet and provide effective solutions under pressure • High sense of responsibility • Good level of English and Russian languages • Previous experience in customer support, client services, or a related role would be a plus • Previous fintech experience is an advantage
Benefits
• 20 days of vacation time; • Latvian bank holidays; • Sick leaves; • Additional birthday day off • Team building events and corporate parties.
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