SaaS • Customer Success • Customer Experience Management • Customer Enagement • Customer Retention
January 14
🇺🇸 United States – Remote
⏰ Full Time
🟢 Junior
🟡 Mid-level
💻 Solutions Engineer
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
SaaS • Customer Success • Customer Experience Management • Customer Enagement • Customer Retention
• As a Solutions Consultant at Gainsight, you will work with the best in Customer Success. • You will partner with Sales to identify prospective customer business challenges. • Ensure prospect/client satisfaction with project deliverables. • Work cross-functionally with various teams to develop relevant use cases. • Conduct business and technical discovery to uncover requirements. • Prepare and provide client-facing technical follow-up calls and documentation. • Develop industry-related thought leadership during the sales cycle.
• Minimum of 2 years experience in software consulting, pre-sales consulting, product management, or customer success. • Experience in customer success management, account management, professional or renewal services. • Possess excellent client-facing skills. • Ability to work autonomously while being effective within a highly driven organization. • Solid oral, written, presentation, and interpersonal communication skills. • Ability to present technical concepts to both technical and non-technical audiences. • Ability to work as part of a team to solve technical problems in varied departmental environments. • Intrinsically motivated with a strong work plan and self-development skills. • Once safe, the ability to travel. • Knowledge of relational database concepts including knowledge of MongoDB, RedShift, and SQL. • Knowledge of Salesforce or Gainsight architecture and data model. • Knowledge of distributed computing and SaaS security concepts. • Analysis and design skills of moderate complexity. • Experience scoping, managing, and executing customer pilots and Proof of Concepts. • Experience with Web Services development. • Knowledge in web application & scripting technologies, HTML, CSS, JavaScript, and SaaS applications.
• Health benefits include medical, dental, vision, short and long term disability, life insurance, 401k after first quarter of employment, and unlimited PTO.
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🟢 Junior
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🇺🇸 United States – Remote
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🟢 Junior
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