Customer Service Representative

August 30, 2023

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Garner Health

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51 - 200

Description

• Delivering amazing service to our members via phone, chat, and email; offering education and guidance to help them understand and utilize their benefit as well as helping them find the right provider for their needs • Following documented best practices for handling member inquiries; suggesting process improvements as you identify them • Manage and organize workload using Garner’s platform and tools, including Zendesk and G Suite • Triaging and escalating complex and urgent member care needs • Retaining detail-oriented working knowledge of employer health benefits and insurance • Relaying member feedback to leadership teams to improve Garner’s solution

Requirements

• A passion for helping people solve their problems with an ability to think creatively and empathetically • Experience working in a customer-facing environment with demonstrated experience staying calm under pressure • Excellent written and verbal communication skills • A high level of process-orientation, digital organization, and resourcefulness • A desire to work in a rapidly evolving startup environment; comfortable with some ambiguity • A desire to be a part of our mission to improve the healthcare system • Enthusiasm for a role with room for growth • A quiet and distraction-free work environment with reliable internet connection (ability to hard wire if needed strongly preferred) • A bachelor’s degree is preferred but not required

Benefits

• Equal Employment Opportunity employer • values diversity in the workplace • provides accommodations for qualified individuals with disabilities