Gearset
Gearset is a leading Salesforce DevOps platform that provides comprehensive solutions for faster, reliable, and secure DevOps operations. The platform enables customers to automate their release pipeline with built-in CI tools, manage end-to-end lifecycle with Gearset Pipelines, conduct automated testing for quality control, and monitor changes to ensure nothing is missed. It also offers features such as backup and restore for organization protection, sandbox seeding for testing and debugging, and seamless integration with existing tech stacks such as Git, Jira, and Slack. Gearset ensures compliance and security with enterprise-grade credentials, providing Salesforce teams with tools necessary for effective DevOps management.
Continuous integration • Salesforce release management • Salesforce deployments • Force.com migration • Salesforce testing automation
Customer Success Manager - Premier
February 28
🇬🇧 United Kingdom – Remote
💵 £40k - £60k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
🇬🇧 UK Skilled Worker Visa Sponsor
Gearset
Gearset is a leading Salesforce DevOps platform that provides comprehensive solutions for faster, reliable, and secure DevOps operations. The platform enables customers to automate their release pipeline with built-in CI tools, manage end-to-end lifecycle with Gearset Pipelines, conduct automated testing for quality control, and monitor changes to ensure nothing is missed. It also offers features such as backup and restore for organization protection, sandbox seeding for testing and debugging, and seamless integration with existing tech stacks such as Git, Jira, and Slack. Gearset ensures compliance and security with enterprise-grade credentials, providing Salesforce teams with tools necessary for effective DevOps management.
Continuous integration • Salesforce release management • Salesforce deployments • Force.com migration • Salesforce testing automation
📋 Description
•Many companies pay lip-service to “Customer Success”. At Gearset, we’re looking for an experienced Customer Success Manager to join our Premier team, where it’s a core part of our DNA. •If you join us, you’ll get to work in a high-trust environment where you’re given the freedom and support to succeed without internal politics and endless red-tape. Our customer success team is class leading, and we’ll set you up to succeed with industry recognised training, and a chance to build deep technical knowledge on Salesforce DevOps.
🎯 Requirements
•You have experience working as a Customer Success Manager, or as an Account Manager responsible for retention, ideally within a technical SaaS company •Have a technical predisposition and the desire to learn, and the ability to convey complex technical topics with simplicity •Driven by a genuine desire to deliver the best for the end user, with a customer-centric approach •Enjoy building effective long-term relationships with customers at all levels in organisations, from technical end users, to senior management •You’re proactive, and enjoy working with people across the company to deliver great commercial outcomes
🏖️ Benefits
•Salary of between £40k - £60k (depending on experience) •This is a remote UK based full time opportunity, working Monday to Friday. •Most of our customers are US based, so while you control your diary and work mostly UK hours, you'll be expected to make calls in the evening (up to 9pm) if that's when the customer is available •Generous personal development budget for courses, conferences, or whatever is useful to your professional development in the role of up to £1500 per year •25 days holiday plus bank holidays (with the option to buy an extra 5 each year) •Company Pension Plan (matching up to 5%) •Opportunity to join our Long Term Incentive scheme •Bupa health care •Life Insurance & critical illness cover •Flexible working hours •Discounted gym membership, as well as a range of health and wellness benefits
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