Senior Engineer - Voice, UCCE

September 16

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GEICO

WebsiteLinkedInAll Job Openings

Auto Insurance • RV Insurance • ATV Insurance • Boat Insurance • Motorcycle Insurance

10,000+ employees

Founded 1936

💸 Finance

Description

• GEICO seeks an experienced Senior Engineer for high performance, low-latency platforms • Key member of the engineering staff providing a friction-less experience to customers • Deliver high quality technology products and services in a hyper-growth environment • Provide leadership to engineering teams utilizing best practices for Voice and related technologies • Own complete solutions across the entire life cycle while utilizing strong problem-solving ability • Influence and build vision with product managers and team members to solve complex problems • Lead design sessions and code reviews to elevate the quality of engineering • Mentor junior team members and improve processes through documentation and knowledge sharing

Requirements

• Design, Configure, deploy, and Operate Cisco Unified Contact Center Enterprise, Cisco Voice Portal, Finesse Systems, Cisco Contact Center Management Portal, and other key networking technologies • Proficiency in UCCE Scripting • Familiarity with voice technologies, preferred Nuance Natural Language Platform • Advanced programming experience within UCCE and related contact center applications • Experience with log collection, packet capture and call manager • Experience with Unified computing servers, Linux and Active Directory • Strong problem-solving ability • Knowledgeable of Cisco Unified Communication or Contact Center technologies to include, Call Flows, IVR’s, Quality Management, Workforce Engagement Management, Operational Reporting • Create architectural diagrams and understand dataflows to develop or implement a technical solution • Understanding of Observability principles to include best monitoring practices, log review, alerting and reporting • Strong Troubleshooting skills for all aspects of the Contact Center Platforms and required to be on call for production support • Ability to communicate in a clear, concise, professional manner to be understood by customers, clients, co-workers, and other employees of the organization • Cisco Certifications Cisco CCIE or CCNP Collaboration • In depth experience in Voice Gateways and voice monitoring platforms • Preferred experience AWS Cloud-Based Technologies, Amazon Connect, Lambda, DynamoDB, Amazon Lex, and S3 • Preferred technologies include Terraform, CloudFront, Command line, Languages, JSON/YAML

Benefits

• Premier Medical, Dental and Vision Insurance with no waiting period** • Paid Vacation, Sick and Parental Leave • 401(k) Plan • Tuition Reimbursement • Paid Training and Licensures