Technical Key Account Manager (Web3)
May 17
Description
• Account Management: Maintain and develop relationships with key accounts, ensuring their ongoing satisfaction and success with our products and services. • Upselling and Cross-selling: Identify opportunities for upselling and cross-selling additional services and solutions to drive revenue. • Technical Liaison: Act as the primary point of contact between the client and our technical teams, translating technical requirements and ensuring clear communication. • Customer Support: Provide after-sales support to key accounts, troubleshooting issues and ensuring timely resolution in collaboration with the support and technical teams. • Strategic Planning: Develop and implement account plans that outline short- and long-term strategies for client growth and retention. • Feedback Loop: Gather and relay customer feedback to the product development team to drive continuous improvement of our offerings. • Performance Metrics: Monitor and report on key account performance metrics, identifying areas for improvement and growth.
Requirements
• Minimum of 3 years experience in key account management or a related role in the SaaS API industry. • Understanding of Web3 infrastructure, especially pertaining to the RPC business. • Strong technical know-how and the ability to understand and discuss Web3-specific software services and technical solutions with clients in the Web3 space. • In-depth understanding of Web3 including DeFi and Rollups. • Experience with CRM software like Hubspot or Salesforce. • Excellent communication and interpersonal skills. • Problem-solving mindset with a focus on customer satisfaction. • Bonus: Coding Experience. • Bonus: Worked in Web3 before for at least 1 year.
Benefits
• Small, fully remote team with an office in Zug, Switzerland • Build the next generation of decentralised tech & become the infrastructure of the most promising dApps on Ethereum • Generous token vestings paid in the network’s native $GEL token • Worldclass Investors - We are backed by the community, including industry leading experts such as DragonFly Capital, ParaFi, IDEO, GalaxyDigital, IOSG, Gnosis, and the two largest Venture DAOs (The LAO, Metacartel Ventures)
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