Gelato Network
Gelato Network is a decentralized protocol that automates smart contract operations on the Ethereum blockchain. It provides developers with the infrastructure needed to build web3 applications, removing the complexity of creating backend systems for blockchain transactions. Gelato Network aims to enhance the functionality and efficiency of decentralized applications by offering reliable and user-friendly automation services. Their solutions serve various use-cases, enabling seamless interactions within the decentralized finance ecosystem.
Technical Key Account Manager - Web3
May 17, 2024
Gelato Network
Gelato Network is a decentralized protocol that automates smart contract operations on the Ethereum blockchain. It provides developers with the infrastructure needed to build web3 applications, removing the complexity of creating backend systems for blockchain transactions. Gelato Network aims to enhance the functionality and efficiency of decentralized applications by offering reliable and user-friendly automation services. Their solutions serve various use-cases, enabling seamless interactions within the decentralized finance ecosystem.
📋 Description
• Account Management: Maintain and develop relationships with key accounts, ensuring their ongoing satisfaction and success with our products and services. • Upselling and Cross-selling: Identify opportunities for upselling and cross-selling additional services and solutions to drive revenue. • Technical Liaison: Act as the primary point of contact between the client and our technical teams, translating technical requirements and ensuring clear communication. • Customer Support: Provide after-sales support to key accounts, troubleshooting issues and ensuring timely resolution in collaboration with the support and technical teams. • Strategic Planning: Develop and implement account plans that outline short- and long-term strategies for client growth and retention. • Feedback Loop: Gather and relay customer feedback to the product development team to drive continuous improvement of our offerings. • Performance Metrics: Monitor and report on key account performance metrics, identifying areas for improvement and growth.
🎯 Requirements
• Minimum of 3 years experience in key account management or a related role in the SaaS API industry. • Understanding of Web3 infrastructure, especially pertaining to the RPC business. • Strong technical know-how and the ability to understand and discuss Web3-specific software services and technical solutions with clients in the Web3 space. • In-depth understanding of Web3 including DeFi and Rollups. • Experience with CRM software like Hubspot or Salesforce. • Excellent communication and interpersonal skills. • Problem-solving mindset with a focus on customer satisfaction. • Bonus: Coding Experience. • Bonus: Worked in Web3 before for at least 1 year.
🏖️ Benefits
• Small, fully remote team with an office in Zug, Switzerland • Build the next generation of decentralised tech & become the infrastructure of the most promising dApps on Ethereum • Generous token vestings paid in the network’s native $GEL token • Worldclass Investors - We are backed by the community, including industry leading experts such as DragonFly Capital, ParaFi, IDEO, GalaxyDigital, IOSG, Gnosis, and the two largest Venture DAOs (The LAO, Metacartel Ventures)
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