Customer Success Manager

October 11

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recruiting • hiring • talent acquistion • sourcing • analytics

51 - 200

Description

• Managing training and implementation of service for new customers, ensuring high adoption and engagement • Utilizing product knowledge to address high level customer inquiries and provide superior outcomes driven customer service and best practice guidance to clients • Develop a trusted, proactive, advisor relationship with customers • Analyze account usage and develop communication cadences with accounts to foster high engagement and maximize retention • Communicate with customers proactively to drive strategic value, expand solution adoption, and recommend best practices to optimize customer experience • Assessing customer business needs and challenges to identify best fit for cross-sell or up-sell opportunities • Participate in or lead projects as needed

Requirements

• 2 + years of experience in Customer Service, Customer Support, Customer Success, or Account Management (preferably in a SAAS environment) • Bachelor’s degree, or commensurate work or military experience • Excellent verbal and written communication skills • Proficient in using Google Workplaces (G suite) • Strong attention to detail and critical thinking

Benefits

• Comprehensive medical, dental, vision, life, and disability coverages • Parental leave • Family benefits • Retirement contributions • Paid time off