Senior Engineer - Data and Analytics

October 31

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Genesys

WebsiteLinkedInAll Job Openings

Call Center Software • Cloud Contact Center • Customer Experience Software • Contact Center as a Service • Customer Self-Service

5001 - 10000

Description

• Lead the design and implementation of best practices for data visualization and content development using Elastic Stack, particularly Elasticsearch and Kibana. • Architect, implement, and configure Kibana visualizations, focusing on user requirements and product specifications. • Drive the full lifecycle of Elasticsearch and Kibana implementations to ensure robust data accessibility, usability, and integration. • Apply expertise in Elastic Stack best practices to create advanced searches, visualizations, and dashboards within Kibana. • Oversee the development process, ensuring deliverables align with technical requirements, and provide seamless integration with Genesys platforms. • Communicate effectively with a diverse range of audiences, from developers and technical leads to senior leaders and business owners.

Requirements

• 5+ years of experience in product development, product management, or consulting within the contact center industry. • Demonstrated expertise with AWS, Azure, or GCP cloud platforms. • Advanced experience working with Genesys platforms, including Genesys Cloud or Engage. • Hands-on proficiency in Elasticsearch and Kibana, with a track record of successful implementations. • Proficiency in transforming, improving, and integrating large datasets for accessibility and utility. • Strong multitasking abilities and capacity to prioritize tasks in a fast-paced, team-centric environment. • Excellent verbal and written communication skills for both technical and non-technical audiences.

Benefits

• Medical, Dental, and Vision Insurance. • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments