Senior Engineer - Data and Analytics

October 31

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Logo of Genesys

Genesys

Call Center Software β€’ Cloud Contact Center β€’ Customer Experience Software β€’ Contact Center as a Service β€’ Customer Self-Service

5001 - 10000

Description

β€’ Lead the design and implementation of best practices for data visualization and content development using Elastic Stack, particularly Elasticsearch and Kibana. β€’ Architect, implement, and configure Kibana visualizations, focusing on user requirements and product specifications. β€’ Drive the full lifecycle of Elasticsearch and Kibana implementations to ensure robust data accessibility, usability, and integration. β€’ Apply expertise in Elastic Stack best practices to create advanced searches, visualizations, and dashboards within Kibana. β€’ Oversee the development process, ensuring deliverables align with technical requirements, and provide seamless integration with Genesys platforms. β€’ Communicate effectively with a diverse range of audiences, from developers and technical leads to senior leaders and business owners.

Requirements

β€’ 5+ years of experience in product development, product management, or consulting within the contact center industry. β€’ Demonstrated expertise with AWS, Azure, or GCP cloud platforms. β€’ Advanced experience working with Genesys platforms, including Genesys Cloud or Engage. β€’ Hands-on proficiency in Elasticsearch and Kibana, with a track record of successful implementations. β€’ Proficiency in transforming, improving, and integrating large datasets for accessibility and utility. β€’ Strong multitasking abilities and capacity to prioritize tasks in a fast-paced, team-centric environment. β€’ Excellent verbal and written communication skills for both technical and non-technical audiences.

Benefits

β€’ Medical, Dental, and Vision Insurance. β€’ Telehealth coverage β€’ Flexible work schedules and work from home opportunities β€’ Development and career growth opportunities β€’ Open Time Off in addition to 10 paid holidays β€’ 401(k) matching program β€’ Adoption Assistance β€’ Fertility treatments

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