Field Engineer

Yesterday

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Genetec

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IP security and public safety solutions provider • IP Video Surveillance • IP Access Control • License Plate Recognition

1001 - 5000 employees

Founded 1997

🔐 Security

🏢 Enterprise

☁️ SaaS

Description

• Your team’s dynamic: • Genetec is currently looking for a candidate to fill the position of Field Engineer in North America to serve our customers. • As a Field Engineer, you will provide on-site and off-site professional services to Genetec customers and Partners, including proof-of-concept, staging, on-site/off-site technical support and services, system deployment and commissioning, training, audits, system assessments and will act as a general liaison between Genetec and its customers. • You will also be called to assist the technical support department (GTAC) and the sale force team on new potential projects. • You will be responsible for advising, installing, maintaining and supporting the various Genetec solutions remotely and on-site for Genetec clients located in North America and other areas. • What your day will look like: • Perform installation, audit, assessment, maintenance and support of Genetec systems at client’s sites • Act as a primary on-site and remote technical point of contact for key projects to Genetec’s partners • Provide technical support and services on Genetec solutions remotely • Develop and maintain a strong relationship with new and existing customers • Develop and maintain an extensive working knowledge of Genetec's solutions at the same pace as the software innovates • Properly document all activities, anomalies and feedback from customers during service projects • Ensure timely escalation of critical customer related issues through proper channels • Provide an open forum for questions regarding strategic plans, best practices, and advice on upgrades, special concerns, and ad hoc consulting for software implementation, integration, training, and change requests • More about you: • Great if you have: • Let’s talk perks!

Requirements

• Bachelor’s degree in Computer Sciences or Computer Engineering or equivalent experience • Possesses strong analytical and troubleshooting skills (detail-oriented) • Ability to listen and to adapt to different personalities and situations • Comfortable interfacing with key individuals at major accounts in sensitive situations • Effective organization and time-management skills • Experience in Customer Service, Technical Support and/or Project Management • Must possess valid driver’s license and passport • Ability to travel up to 50% of the time • Fluent and proficient in verbal and written communication in English; any other languages will be considered a strong asset • Able to work in Mexico City • Flexible, with a “can do” attitude, able to multitask and with an ability to manage priorities • Strong team player while possessing autonomy to manage his/her own workload • Desire to constantly learn and evolve • Excellent administration and troubleshooting knowledge of Windows operating systems (Active Directory, file sharing, Clustering, IIS, performance monitoring, etc.) • Excellent knowledge of networking principles and IP protocols • Experience with networking equipment configuration and troubleshooting (switches, routers, etc.) • Understanding of network storage (SAN, NAS, iSCSI) principles and best practices • Understanding of server virtualization concepts • Understanding of encryption and certificates concepts • Deployment and troubleshooting of security systems such as Video Surveillance (IP cameras and encoders, video matrices, DVRs, etc.) and/or Access control systems (reader, controller, wiring, etc.) • MCSE, CCNA, SQL Server, VMware, or similar technical professional certifications • Scripting experience with PowerShell or similar technologies • Microsoft SQL Server query and management skills.

Benefits

• Language classes • Transportation and food allowances • Gym pass • Health and Dental plan • Life Insurance