Human Resources Operations Lead - Assistant Manager - Remote

March 11

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Genpact

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Genpact is transforming the way businesses work with intelligent AI agents. The company specializes in providing comprehensive AI solutions and utilizes data analytics to enhance operational efficiency across various sectors including finance, supply chain management, and risk compliance. With a strong focus on digital transformation, Genpact empowers organizations to improve outcomes through innovative technology and analytics-driven decision-making.

Banking & Financial Services • Energy • Insurance • Healthcare Payer • Capital Market

10,000+ employees

🤖 Artificial Intelligence

💸 Finance

☁️ SaaS

💰 Private Equity Round on 2004-12

📋 Description

• Review delivery of payroll processing service, ensuring the operational aspects of HR operations and associated activities are accurate and delivered within appropriate timeframes and comply with relevant legislation. • Strong understanding and proven abilities of executing Global HR operations industry standards and market landscape that will determine the value proposition and competitive advantage for the shared service hub. • Actively work with other leaders and internal team members in identifying and implementing the process standardization, simplification and automation opportunities, and act as a mentor/support for the teams. • Coach, mentor, train and coordinate the activities of the team. • Understand the use of data to give insights to the business. Be able to make decisions using data. • Achieving KPIs / SLAs contractually agreed with the customer as hygiene, continuously improving on performance benchmarks. • Analyzing data and trends, implementing projects for continuous improvement based on Lean Six Sigma methodologies. • Owning implementation and delivery of Operational Excellence Framework including Visual Management System. • Utilize capacity management tools to rightly schedule resources to meet demand for operations. • Ensure the teams have all operational resources, such as IT, Facility, Training, etc. • Own the creation, update and maintenance of Standard Operation Procedures and Knowledge Management tool during Transition and post go-live. • Create reporting both for client and Genpact management for Operations review. • Participate in governance meetings at country / region level; Actively work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards. • Completing the HRO process controls established through the internal policies. • Daily Quality check of volume processed by team. • Updating 360 dashboard daily. • Manages the team for the creation, update, and review exercises of the standard operating procedures to ensure approval as per the expected deadlines. • Monitors and follow-up the training plans for the team members; completion on time and highlight potential risks for delays. Ensures the back up and cross training structures in the team. • Display and practice excellent client handling skills to ensure successful NPS scores and customer satisfaction. • Escalation tracking and resolution for client issues. • Be part of the client organization to drive improvement projects. • Own and hold periodic reviews with clients on Operational performance. • Ensure client response time is within acceptable limits set with the client and deadlines are met with accuracy. • People management – Ensuring Retention metrics are met, and employee satisfaction scores are delivered via practicing people leadership skills and implementing HR best practices and initiatives. • Being part of people initiatives organized by HR team and owning delivering on the same. • Monthly, Quarterly and Yearly Individual Performance discussions and appraisal. • Developing development action plans, coaching, and mentoring team members, developing talent, organizing career path meetings with team members. • Owning and facilitating team meetings daily for better process performance and enhancement. • Conflict Management and resolving issues not only within team, but also inter-team and cross functional. • Maintain discipline and positive behavior / environment in the team. • Own 100% accurate and timely inputs for the team they supervise for salary, leaves and incentives and other HR systems like employee health and safety regulations, etc. • Organizing motivational programs for team members. • Participating in selection of new team members or hires within Genpact. • Ensuring Learning Path for all team members is completed within deadlines. • Keeping the team motivated and focused, closely monitoring the service delivery operations to ensure compliance with key metrics and contractual SLAs, interacting with and managing customers & key stakeholders on a day-to-day basis and undertaking regular process improvement measures based on customer feedback and data analytics. • Input and maintain data in all HR and Finance related tools to ensure right billing. • Drive productivity improvements within operations. • Farm new opportunities for revenue enhancement or cost reduction.

🎯 Requirements

• Full professional knowledge of English, min. C1 • Bachelor's degree or equivalent experience. • Should be Analytically & Academically sound • Excellent Leadership skills. • Relevant People Leader experience • Demonstrated experience in resource management, team performance management, recruitment, and training • Proficient in using the MS Office package especially with MS Excel, PowerPoint, Outlook • Excellent communication & presentation skills • Relevant HRO domain experience

🏖️ Benefits

• Attractive salary • Work in a multicultural and diverse environment with employees from over 30 countries • Genpact professional trainings and distinguished career development opportunities • Friendly work environment (Best Office Award 2015) • Free access to our award-winning learning platform • Benefits such as gym, cafeteria, hairdresser, and a medical center, all conveniently located on the office campus