Monitoring Engineer

15 hours ago

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George Jon

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Information Security • Platform Architecture & Design • EDRM Lifecycle Management • eDiscovery Managed Services (EMS) • Legal Technology Consulting

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Description

• Key member responsible for ongoing updates to Zabbix • Build monitoring systems based on feedback • Manage Zabbix tickets from start to finish • Assist Technical Service team for monitoring issues • Develop new methods to streamline processes • Configure monitoring for all software and Microsoft applications • Develop in-depth knowledge of the software application catalog • Create and edit documentation of internal processes • Communicate with customers about incident progress

Requirements

• Bachelor’s degree in information technology or computer science or equivalent experience • Entry level knowledge on Microsoft SQL Server • Entry level knowledge in Windows Server Administration • Microsoft Windows Clustering • Entry level Server, storage, and networking hardware knowledge • Ticket management, issue tracking and change-log management skills • Able to work in a team and communicate effectively with the ability to work independently • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals • Embrace working in a fast-paced environment and handling multiple projects/issues in occasionally high-pressure situations • Ability to travel for client engagements up to 10% of the time

Benefits

• Remote-first work environment • High-value, low-cost BCBS health insurance plan • 401(k) with company match • Ample time off including a full week in December • Paid parental leave for primary and secondary caregivers • Wellness reimbursement program • Much more