Field Service Engineer

December 13

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General Motors

WebsiteLinkedInAll Job Openings

Cars • Trucks • Manufacturing • Automotive • Vehicles

10,000+ employees

Founded 1908

🚗 Transport

⚡ Energy

🏢 Enterprise

🔥 Funding within the last year

💰 $500M Grant on 2024-07

Description

• Work from home office to cover assigned cases at GM dealers. • Provide on-site professional automotive, business and computer technical support. • Diagnose and direct repairs on customer vehicles. • Support service readiness and provide training to Dealerships. • Assist in dealer technician recruitment and retention.

Requirements

• Extensive hands-on Automotive Dealership Service Department or equivalent vehicle diagnostic and repair experience. • 100% USA Geographic mobility is a requirement for this and all future moves in the field. • State Automotive Technician Certifications as required by state/local law (if relocated certified in new State within one month). • Knowledge and experience with GM Essential Service tools • Possession of a valid driver’s license and a clean driving record • Proficient user of MS Office applications: Word, PowerPoint, Excel, Outlook (or equivalent e-mail/calendar app). • Ability to manage, resolve, document, and close dispatch cases in the required timeframe. • Ability to build and maintain customer relationships with Dealership management teams with focus on the Dealership Service department • Ability to work with minimal direction and be responsible for self-training to maintain and increase skills • A history of maintaining customer satisfaction in a territory with multiple customer locations is desired • Ability to create and provide specialized training • Excellent communication skills and time management to successfully prioritize and deliver critical services. • Self-motivated with a proactive approach to meeting and exceeding customer expectations.

Benefits

• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents; • Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family; • Company and matching contributions to 401K savings plan to help you save for retirement; • Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values; • Tuition assistance and student loan refinancing; • Discount on GM vehicles for you, your family and friends.