Customer Engineer

2 days ago

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Soda

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data quality • data management • data science • data engineering • data monitoring

11 - 50

💰 Series A on 2021-02

Description

• As a Customer Engineer, you'll play a vital role in supporting our customers throughout their Soda experience, from initial evaluation to successful implementation and beyond. • You'll work closely with our seasoned account executives and senior team members to ensure our customers receive exceptional support and guidance every step of the way. • Join us at Soda and embark on an exciting journey where your contributions make a tangible impact on our customers' success.

Requirements

• Technical Support: Collaborate with the sales team to convey Soda's value proposition and vision to potential customers. • Continuously expand your technical knowledge to better assist customers and address their needs effectively. • Deliver engaging product presentations to both new and existing clients. • Act as a liaison between customers and our product team to communicate feature requests and feedback. • Assist customers with product onboarding and troubleshooting, providing innovative solutions to technical challenges. • Customer Success: Serve as the primary point of contact for customers, guiding them through the Soda journey. • Provide ongoing support and advisory services to address customer inquiries and concerns. • Work closely with our product and engineering teams to resolve support tickets and gather valuable feedback for product improvement. • Help organize and participate in quarterly business reviews (QBRs), aligning with customers on their objectives and success metrics. • Training and Development: In your first 30 days, immerse yourself in Soda's approach to data quality, learning about our features and technical use cases. • By day 60, run standard demos independently and explain Soda's blueprint to prospects. • Within your first 90 days, manage proof of concepts and contribute to product and engineering feedback.

Benefits

• Gain hands-on experience in technical sales and customer success within a dynamic and innovative environment. • Work alongside experienced account executives and senior team members who are dedicated to your success. • Access ongoing training and development opportunities to enhance your skills and advance your career. • Be part of a mission-driven company that is revolutionizing the way businesses manage their data quality.