Security Operations Specialist - Trust and Safety

December 4

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Jobber

WebsiteLinkedInAll Job Openings

Cloud Based Business Management Software • Field Service Business Management • Mobile Solutions • SaaS • CRM

501 - 1000 employees

Founded 2011

☁️ SaaS

🤝 B2B

⚡ Productivity

Description

• Reporting to the Manager, Security Operations, the Security Operations Specialist, Trust & Safety will collaborate closely with Jobber support staff to identify, investigate, and resolve issues relating to spam management, abuse of Jobber’s platform, account compromises, violations of acceptable use policy, and account takeovers • You'll be a “pro” in authentication processes, spam and bot mitigation, AUP policy enforcement, and investigation/remediation of account takeovers • You'll be part of a security team that is well-equipped with the resources & permissions necessary to perform impactful operational tasks using tools including: Anchor, Sardine, Jobber Admin, Zendesk, Datadog, and Tableau, to resolve account trust and safety issues for Jobber users • Your impact will be unmatched with an eye for detail, strong analytical skills and proactive communication skills; to recognize and identify patterns and threats, before they become a problem • You will work cross functionally to ensure that fraud alerts are effective and manageable, by balancing the fine line between security and operational efficiency • It will be commonplace for you to seek and gather the right context to solve complex problems, working on both ongoing projects and urgent operational issues

Requirements

• Experience in a Security/Trust & Safety role and familiarity with account security threats (e.g. account takeovers and credential stuffing) • Proven experience with security tools & platforms used to monitor and mitigate threats plus experience working in a Customer Support or Account Security capacity • Excellent communication and interpersonal skills • A passion for security, trust & safety and protection • Grit in high-pressure situations • A creative and resourceful approach to problem solving, showing initiative, tact & diplomacy • Experience in making data-informed decisions to solve complex problems • Proven ability to notice small details • An understanding of profile and case building, including analyzing data, identifying patterns, and creating detailed documentation to support investigations and decision-making • Ability to work effectively both collaboratively and independently, in a fully remote environment • Ability to handle confidential and sensitive information • A growth mindset and vision for the future

Benefits

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind • retirement savings plan matching • stock options • support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family • a unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet • to work with a group of people who are humble, supportive, and give a sh*t about our customers