Senior Product Manager - Scheduling

January 22

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Jobber

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Jobber is a comprehensive business management platform designed specifically for home service professionals. It offers a suite of tools to help manage client details, scheduling, dispatching, invoicing, customer communications, quoting, and credit card processing. With its mobile app, users can manage their operations from anywhere. Jobber also provides marketing and AI tools to boost business performance, along with insights and reporting functions to track business success. Trusted by over 250,000 professionals across various home service industries like cleaning, landscaping, HVAC, and plumbing, Jobber helps businesses streamline operations, increase efficiency, and grow revenue. The platform includes extensive support and resources, including Jobber Blueprint and community events, to aid in business success.

Cloud Based Business Management Software • Field Service Business Management • Mobile Solutions • SaaS • CRM

501 - 1000 employees

Founded 2011

☁️ SaaS

🤝 B2B

⚡ Productivity

📋 Description

• Are you a dynamic product manager with a passion for improving the lives of your customers with a track record of driving high-impact projects? • Jobber exists to help people in small businesses be successful. • With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. • Scheduling is a critical part of Jobber. • As such, this team is central to our entire offering and you will be owning one of the most important parts of the product. • Our customers need to take into account where the client lives so they can build an efficient route, what equipment may be needed on site, when the client can be home and when the crew member is actually available. • With improvements in ML/AI decision models and mapping software, there is a ton of opportunity to reduce this scheduling complexity for our customers and make scheduling dead-simple. • You will be leading an innovative area for a hugely common problem. • The Product Manager will balance quantitative and qualitative research to deeply understand both the overall market conditions and our customers’ problems, to ensure we are executing on the highest priority initiatives. • You will collaborate with cross-functional teams to help guide the success of the Jobber product, utilize data and consumer research to understand and validate top priorities, conceptualize a strategy, work to execute with a team of developers and designers and then measure success. • You will be a motivator for your team, and keep them engaged and excited about finding and developing solutions to empower mobile small businesses.

🎯 Requirements

• Proven experience as a product manager or product owner in SAAS environment • Have previous experience working within agile and scrum frameworks, leading cross-functional teams through iterative product cycles and adapting to shifting priorities. • Show strong leadership and decision-making abilities, with a proactive approach to identifying problems and proposing innovative solutions. • Be commercially minded, with the ability to balance customer needs with business goals, ensuring that product development aligns with the company’s strategic and financial objectives. • Exhibit a high degree of empathy, understanding customer needs, and using this insight to drive product direction and strategy. • Demonstrate next-level communication skills, with the ability to articulate the voice of the customer, inspire teams, build trust, and communicate effectively with stakeholders at all levels. • Maintain a data-driven mindset. You rely on data to define problems and measure success, and you thrive on contextualizing your work through various tools, systems, and processes. • Operate with a high level of autonomy, taking initiative and executing on projects without oversight, while consistently driving towards continuous improvement. • Demonstrate ownership, ambition, and a results-driven mindset, continuously pushing for better outcomes and fostering a culture of accountability within the team.

🏖️ Benefits

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, retirement savings plan matching, and stock options. • A dedicated Talent Development function, including Development Coaches, to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential. • Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family. • A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet. • To work with a group of people who are humble, supportive, and give a sh*t about our customers.