Customer Support Coordinator

October 5

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Maple (getmaple.ca)

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51 - 200

💰 Series B on 2020-09

Description

• Founded in 2015, Maple is a fast-growing health tech company. • We offer virtual care services across multiple distribution channels. • We have established an entrepreneurial culture centered around our purpose to support people’s health and well-being and to strengthen the healthcare system. • In support of our high-growth mandate, we’re hiring for our next cohort of Customer Support Coordinators (CSC). • As a CSC at Maple, you’ll have the opportunity to personally impact the future of healthcare by directly assisting customers. • You'll be responsible for delivering an exceptional support experience by resolving and escalating inquiries received through various channels. • Critical to success in the role is your passion for helping people and providing outstanding service. • You are an excellent communicator and a compassionate individual who easily connects with others. • Note: A healthcare background is not required. Our Customer Support team focuses on answering general inquiries and providing technical and troubleshooting support for the Maple platform.

Requirements

• The ideal candidate has previous experience in a front-line customer service role. • The candidate has exceptional verbal and written communication skills demonstrating confidence and comfort in communicating with people verbally and electronically. • The ideal candidate is a self-motivated and driven individual who takes initiative and achieves goals. They take ownership of their work to contribute to the success of the team and the organization as a whole. • Empathetic, humble, and caring, the ideal candidate demonstrates high emotional intelligence with a proven track record of building trusting relationships and efficiently working in teams. • The ideal candidate is tech-savvy and is able to quickly learn and become an expert user of various software platforms. Existing experience with Google Suite, Slack, ticketing software, or live chat is considered an asset.

Benefits

• Health and dental benefits, insurance: Through our Group Benefits, you’ll get access to dental benefits, extended healthcare benefits for drugs, vision, paramedical coverage (e.g. massage therapists, dieticians, mental health professionals), counseling, health service navigation, life insurance, critical illness and disability insurance, and more. • Dedicated Health Spending Account (“HSA”): An additional budget available for you to spend on health-related expenses (e.g. eyeglasses, therapy). • Dedicated Wellness Budget: Spend your budget on activities that support your physical and mental wellness. • Maple Coverage: You’ll get unlimited access to Maple for primary care, and a package of therapy consultations. • Paid Health Days: In addition to paid vacation, you’ll receive 10 Paid Health Days for you to use when you’re suddenly feeling sick and unable to work, whether it’s a physical or mental health condition, to attend healthcare appointments and procedures, or if you need to support a loved one with their healthcare needs. • Pregnancy and Parental Leave: We support parents who are welcoming a child into their life in a variety of ways, including a Supplemental Unemployment Benefit based on eligibility. • Professional Development Budget: We encourage all team members to seek opportunities for growth and learning to support professional development. That’s why your Branch Out Budget (“BOB”) is designed to reimburse you for expenses related to any meaningful professional development opportunities.