Customer Support Coordinators

July 27

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Maple (getmaple.ca)

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About Maple Maple is a virtual care platform that allows Canadians to see a doctor online within minutes — 24 hours a day, seven days a week$1. .$1

51 - 200

💰 Series B on 2020-09

Description

• As a Customer Support Coordinator, you’ll assist customers to access and use our platform. • You're responsible for delivering an exceptional support experience by resolving and escalating front-line inquiries received through various channels, primarily chat support. • Critical to success in the role will be your passion for helping people and providing outstanding service. • You will be the first point of contact for Maple’s existing and prospective customers.

Requirements

• The ideal candidate has previous experience in a front-line customer service role. • The candidate has exceptional verbal and written communication skills demonstrating confidence and comfort in communicating with people verbally and electronically. • The ideal candidate is a self-motivated and driven individual who takes initiative and achieves goals. They take ownership of their work to contribute to the success of the team and the organization as a whole. • Empathetic, humble, and caring, the ideal candidate demonstrates high emotional intelligence with a proven track record of building trusting relationships and efficiently working in teams. • The ideal candidate is tech-savvy and is able to quickly learn and become an expert user of various software platforms. Existing experience with Google Suite, Slack, ticketing software, or live chat is considered an asset.

Benefits

• Health and dental benefits, insurance: Through our Group Benefits, you’ll get access to dental benefits, extended healthcare benefits for drugs, vision, paramedical coverage (e.g. massage therapists, dieticians, mental health professionals), counseling, health service navigation, life insurance, critical illness and disability insurance, and more. • Dedicated Health Spending Account (“HSA”): An additional budget available for you to spend on health-related expenses (e.g. eyeglasses, therapy). • Dedicated Wellness Budget: Spend your budget on activities that support your physical and mental wellness. • Maple Coverage: You’ll get unlimited access to Maple for primary care, and a package of therapy consultations. • Paid Health Days: In addition to paid vacation, you’ll receive 10 Paid Health Days for you to use when you’re suddenly feeling sick and unable to work, whether it’s a physical or mental health condition, to attend healthcare appointments and procedures, or if you need to support a loved one with their healthcare needs. • Pregnancy and Parental Leave: We support parents who are welcoming a child into their life in a variety of ways, including a Supplemental Unemployment Benefit based on eligibility. • Professional Development Budget: We encourage all team members to seek opportunities for growth and learning to support professional development. That’s why your Branch Out Budget (“BOB”) is designed to reimburse you for expenses related to any meaningful professional development opportunities.