Account Software Customer Support Associate

October 5

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Lone Wolf Technologies

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Back Office Management and Accounting • Websites • Front Office Management/Extranet • Mobile Products • Revenue Generation Services

201 - 500

Description

• We’re here to make real estate transactions simpler. We do that by providing a digital lead-to-close experience for agents, brokers, and their consumers. • We’ve seen a lot of change over the past 30 years—but we’ve been here to support real estate from day one. • With the diverse landscape of the real estate industry, we want diverse talent! • We want to celebrate each other’s individuality and embrace our differences to enrich our commonalities and relationships throughout our organization, and we want you to be a part of that. • JOB SUMMARY: • Provide technical support and troubleshooting to our users via telephone, email, and web-based tools. • Advise customers on product functionality, features, and other support related inquiries. • Facilitate conflict resolution and/or escalation. • Candidate should possess personalized skills, proactive, preventative, and reactive, enterprise class support.

Requirements

• Knowledge of accounting principles required. • 0-2 years of experience in Customer Support is preferred. • Experience with Salesforce, Zendesk, Intercom or a similar ticketing system preferred.