Bilingual Customer Service Representative
September 25
Description
• We are currently seeking a Customer Service Representative to join our Contact Centre who will work remotely. • This exciting and challenging role is the first point of contact for customers’ inquiries through various communication channels such as voice, email, webchat and social media. • You will provide our clients’ customers an exceptional level of service offering accurate and timely responses in adherence to internal call quality standards. • Making outbound calls may be required as well. • Our ideal candidate is a team player with excellent verbal and written skills in both English and French and superior communication, organizational and multi-tasking skills who thrives in a fast-paced high-volume setting with a genuine enthusiasm for customer service.
Requirements
• 1+ years experience in a contact center would be an asset, not required • 1+ years proven customer service experience in any industry preferred • Computer knowledge including advanced Microsoft Office Suite skills and working knowledge of internet, mobile and tablet applications • Excellent communications skills both verbally as well as written • Calm, positive, pleasant and empathic demeanor • Must successfully complete initial training before handling customer interactions; you will also be required to attend ongoing training and educational sessions to develop and refine skills and performance • Excellent inter-personal, communication and effective listening skills with the ability to foster strong relationships across a wide range of personalities in a diverse setting • Detail-oriented and focused • Previous experience with Five9, Verint and Salesforce software an asset • Varied shifts, flexible full-time schedule from Monday – Friday 9am-9pm
Benefits
• Benefits
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