Elation Health
Creating a future where primary care owns its powerful role in healthcare through technology-enabled innovation.
Electronic Health Record (EHR)
201 - 500
Customer Support Associate
September 20
Elation Health
Creating a future where primary care owns its powerful role in healthcare through technology-enabled innovation.
Electronic Health Record (EHR)
201 - 500
Description
• Triage, respond, and resolve customer cases • Troubleshoot Elation EHR, Elation Billing, and Patient Passport applications • Manage support ticket volume and ensure responses within 24 hours • Foster relationships with graduated users and address service requests
Requirements
• Bachelor’s degree or equivalent experience • 1+ years in customer service or customer-facing role • Experience in healthcare environment preferred • Experience with Revenue Cycle Management preferred • Familiarity with Intercom, Salesforce & Jira preferred
Benefits
• EOE • Supports diversity and inclusion • Mandatory COVID-19 Vaccination Policy
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