Customer Support Specialist

October 19

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Loopio

WebsiteLinkedInAll Job Openings

Proposal Management Software • Proposal Software • RFP Response • Sales Effectiveness • Proposal Writing

201 - 500

💰 Private Equity Round on 2021-03

Description

• Loopio is a workplace that unleashes learning & growth opportunities for our Loopers. • We provide autonomous, challenging work that allows each employee to master their craft. • We attract and retain people who are naturally curious, have grit and are eager to grow. • Our Support Specialist takes ownership of troubleshooting and resolving issues, providing best-in-class customer service. • Work hours extend to a 24/5 model, mainly from 10:00am-6:00pm PST (1:00pm-9:00pm EST). • Relevant experience: 3+ years in a client-facing or support role, including 1+ years supporting Salesforce.

Requirements

• 3+ years experience in a B2B customer-facing role, including SaaS industry experience • 1+ years experience supporting Salesforce or a Salesforce-integrated product • Strong desire and passion for helping and supporting others • Willingness to adapt shift times occasionally • Curious with great detective skills • Tech savvy with a desire to learn • Previous exposure to support tools (ex. Zendesk, Jira) is nice to have • Excellent written and verbal communication skills • Strong organizational skills and calendar management • Ability to multitask and context switch with ease

Benefits

• Ongoing feedback and regular 1-on-1s • Tons of autonomy and responsibility • Professional mastery allowance each year • MacBook laptop, monthly phone and internet allowance • Work-from-home budget • Regular company socials • Employee Resource Groups, virtual activities • Award-winning workplace