NCRI is a premier provider of comprehensive business process outsourcing services based in Canada with 13+ years of experience. Our organization specializes in utilizing cutting-edge technology to deliver exceptional customer experience management, software development and IT resource outsourcing solutions to a diverse clientele spanning both Fortune 500 corporations and small to medium-sized enterprises. Our services encompass IT resource outsourcing, software development, IT deskside support, and business process outsourcing, all of which are proficiently executed by our highly-skilled and experienced team, led leading name in the industry.
With a demonstrated history of effectively designing and implementing a plethora of processes to achieve quantifiable results and attain success, we are committed to propelling our clients' businesses to new heights of efficiency, productivity and profitability. If you seek to streamline operations, enhance performance, or drive growth, we invite you to contact us to discover how our  expertise can benefit your organization.

NCRI Inc.

Customer Support

Provide bilingual customer service for a digitally powered client experience company.

• Respond to customer and merchant inquiries
• Problem solve with speed & reliability
• Complete necessary documentation for customer interactions
• Participate in team huddles and committees
• Engage in cross-training initiatives and mentoring opportunities

Bilingual Customer Service Representative/WFH-Représentant bilingue du service à la clientèle/WFH

Support customer inquiries for a digital customer experience management company.

• Respond to customer inquiries and solve problems
• Accurately document customer interactions
• Participate in team meetings and training sessions

Software Engineer

Develop and design dialer systems to support customer operations.

• Responsible for ensuring the development and design of the dialer
• This position plays a vital role in the company’s daily, as well as forecasted operations process
• Perform daily uploads, downloads, and importing
• Development of dialer
• Design and integrate
• Analyze dialer-output data to identify potential problems and issues
• Monitor and adjust the performance of dialer systems
• Completes regular QA monitoring of the system
• Ensures Country/Provincial compliance requirements
• Works with operational leaders to recommend strategies
• Provides project support by participating in all related aspects when related to customer communication
• Supports all Dialer Operations functions
• Performs other duties as assigned by management

Dialer Programmer

Ensure development and design of dialer for agile BPO service provider.

Account Executive

Identify and develop new business opportunities for customer experience management solutions.

• The Lead Generation Specialist will be responsible for identifying and developing new business opportunities
• This role will be expected to research and target potential clients and generate leads while nurturing relationships with prospects.
• Collaborating closely with the Manager to ensure a seamless transition of qualified leads into the sales pipeline.
• Maintaining a high level of activity through consistent outreach and follow-up efforts to meet or exceed monthly, quarterly, and annual targets for lead generation and qualification.

Remote Jobs at NCRI Inc.

NCRI Inc.

Bilingual Customer Service Representative/WFH-Représentant bilingue du service à la clientèle/WFH

NCRI Inc.

Bilingual Customer Service Representative/WFH-Représentant bilingue du service à la clientèle/WFH

NCRI Inc.

Dialer Programmer

NCRI Inc.

Dialer Programmer

NCRI Inc.

Lead Generation Sales Representative

NCRI Inc.