NCRI Inc.
BPO Services • Technology Services • OutSourcing • AR Management • Customer Acquisition
1001 - 5000
Dialer Programmer
August 26
NCRI Inc.
BPO Services • Technology Services • OutSourcing • AR Management • Customer Acquisition
1001 - 5000
Description
• Responsible for ensuring the development and design of the dialer • This position plays a vital role in the company’s daily, as well as forecasted operations process • Perform daily uploads, downloads, and importing • Development of dialer • Design and integrate • Analyze dialer-output data to identify potential problems and issues • Monitor and adjust the performance of dialer systems • Completes regular QA monitoring of the system • Ensures Country/Provincial compliance requirements • Works with operational leaders to recommend strategies • Provides project support by participating in all related aspects when related to customer communication • Supports all Dialer Operations functions • Performs other duties as assigned by management
Requirements
• 2 -3 years job related experience • Experience with Asterisk and Vicidial are a must • Experience with the creation of a dialer • Excellent oral and written communication skills • With working experience creating MS excel reports and templates • Basic statistics knowledge with ability to comprehend and analyze dialer-output data • Knowledge of auto-dialer operations and concepts • Understand and experience with database-design principles, data structures, and optimizations • Critical thinking skills and the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems • Strong time management skills and the capability to execute multiple tasks and priorities in a dynamic environment
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