NCRI Inc.
BPO Services • Technology Services • OutSourcing • AR Management • Customer Acquisition
1001 - 5000
Bilingual Customer Service Representative
October 17
NCRI Inc.
BPO Services • Technology Services • OutSourcing • AR Management • Customer Acquisition
1001 - 5000
Description
• Respond to customer and merchant inquiries, problem solve with speed and reliability. • Complete necessary documentation for customer interactions, comply with policies. • Participate in team huddles/committees, grow and learn through training and mentoring.
Requirements
• At least 6 months of call customer service experience. • Excellent oral and written communication skills in English and French. • Customer-first mindset, enjoy solving moderately complex procedures. • Ability to work full-time based on assigned shift, including rotational shifts. • Strong knowledge of PCs, proficiency in MS Word, Excel, and Outlook are an asset.
Benefits
• Competitive compensation package commensurate to experience plus benefits.
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