Customer Support Representative, Bilingual

3 days ago

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Shakepay

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Description

• At Shakepay, we’re on a mission to usher in the Bitcoin golden age. • We’re looking for someone to join our awesome, tricoté serré team in the evenings. • You’ll parlerez à nos clients in English and en français, answering questions they have about Shakepay and their account. • Your goal is to consistently provide service that can also be described with one word in both languages: exceptionnel.

Requirements

• 1-2+ years of experience in a customer support role • Bilingual in English and French • Agile problem solver. There is not a challenge– at work or at home- that doesn’t make you want to dig in and figure it out • Active team player, self starter, and multitasker who can quickly adjust priorities • Effortless communication skills, confident and sensitive to the needs of our users

Benefits

• Be an owner - Every employee has stock options as part of their total compensation. • Reach your goals - Yearly salary assessments. • Health & wellness : Access to health and dental coverage, including health and wellness spending accounts. • Remote-friendly: Work from anywhere in Canada, with optional access to our office spaces in Montreal and Toronto. • Level Up: A $2,000 annual budget for courses, certifications, and training to support your career growth. • Time off: 20 days of vacation per year. And if you use all your vacation, we give you a $1,000 bonus. • Parental leave: Enjoy a parental leave top up to 100% of your salary for 18 weeks. • Have fun together: quarterly team-specific or company-wide offsite to connect with each other.