Product Support Specialist

October 10

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Affirm

WebsiteLinkedInAll Job Openings

eCommerce • Payments • Installment Loans • Millennials • Financial Services

1001 - 5000

💰 Post-IPO Equity on 2021-01

Description

• Affirm is reinventing credit to make it more honest and friendly. • Product Support Specialists provide fast and reliable service to merchant partners. • Responsible for ensuring technical or operational issues are quickly resolved. • Work cross-functionally with Sales, Client Success, Operations, and Engineering teams. • Manage multiple customer inquiries simultaneously with appropriate prioritization. • Build scalable support processes and engage with feedback to streamline workflows. • Drive communication and outreach about new features and enhancements based on feedback. • Aggregate feature requests to guide future product planning.

Requirements

• Fluent in French and English (speaking and written) • Bachelor’s degree or equivalent experience • 2+ years of experience in relevant industry (Tech, eCommerce, SaaS) and/or similar role(s) • Ability to handle a high volume of requests with efficiency and empathy • Passion and drive to change consumer banking for the better • Great writing skills to describe technical concepts and build relationships • A knack for understanding complicated technical systems and concepts • A record of taking responsibility for owning projects through completion and adapting completed projects as needs change • Insight into the questions and issues that motivate merchants and collaborators • Nice to have: Experience working with major e-commerce platforms (Shopify, WooCommerce, etc) or exposure to web development concepts • Nice to have: comfort working with logs and formatted data to troubleshoot issues

Benefits

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents • Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses • Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge • ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount