Customer Support Analyst - Mid-market

September 22

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Clariti

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state government • cloud computing • software for municipalities • local government • land management

51 - 200

Description

• Deliver exceptional service to customers as a Customer Support Analyst. • Ensure customer satisfaction by addressing technical issues and providing solutions. • Act as the first point of contact for customer inquiries and support requests. • Troubleshoot and resolve customer issues efficiently. • Maintain records of customer interactions in CRM (Salesforce).

Requirements

• Education: Bachelor’s degree required. • Experience: Minimum of 2+ years in Client Relations, Account Management, Customer Success, Technical Support, or Customer Service (preferably in the SaaS domain). • Skills: Experience in SaaS customer service or sales is ideal. Familiarity with CRM systems, strong multi-tasking abilities.

Benefits

• 100% ‘remote-first’ Work Environment • Flexible Work Hours • Competitive Total Compensation • Personal Time Off (PTO) • Comprehensive Extended Benefits package* • $500 Annual Wellness Spending Account* • An Annual Professional Development budget* • Team Building Initiatives • Onboarding & Quarterly WFH budget* • Tech Tools and Stack