Business Customer Care Associate

August 28

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Distributel

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Connecting you to the people, passions and priorities that matter.

telecommuncations • residential • business solutions • voip • internet

201 - 500

Description

• Responsible for providing support to Distributel Business Enterprise customers • Assist business customers post sale related to account modifications, billing inquiries, cancellations, retentions, and general inquiries • Resolve all service inquiries/requests and customer complaints within documented SLOs

Requirements

• 1-3 years Customer Service experience, preferably in telecommunications • Knowledge of multiple Voice and Internet applications – VOIP, HPBX, SIP, PRI, Local Phone Service, Long Distance Service, Toll Free Service, DSL/Fiber • Must be able to read, write and communicate verbally in English and French • Strong problem solving and decision-making skills • Solid understanding of procedures and processes required to support customers in a call center environment • Excellent listening and analytical interpersonal skills • Dependable, reliable, and responsible • Ability to multitask • Excellent organizational and time management skills • Calm and levelheaded

Benefits

• Industry-leading Corporate Medical and Dental benefits program • Many other perks • Generous PTO • Opportunities for growth & development • Work-life balance • Commitment to diversity and inclusion