Lillio (formerly HiMama)
Child care app for superstar centers. We're hiring! Check out our open roles at https://www.himama.com/careers
Education • Early Ed • Child Care • ECE • Daycare
51 - 200
Customer Support Associate
July 5
Lillio (formerly HiMama)
Child care app for superstar centers. We're hiring! Check out our open roles at https://www.himama.com/careers
Education • Early Ed • Child Care • ECE • Daycare
51 - 200
Description
• Supporting customers with troubleshooting technical support issues via chat, email, and phone • Identifying trends in customer issues and requests, reporting bugs to the Engineering team • Working with the Product team to ensure decisions are in the best interest of users • Finding ways to improve processes and reduce customer pain points • Supporting other Lillio teams in managing customer accounts • Ensuring the customer has an amazing Lillio experience!
Requirements
• Post-secondary education (or equivalent work experience) • Minimum of 2 years of work experience in a customer-facing role • Tech-savvy • Exceptional verbal and written communication skills • Ability to build relationships and connect with people quickly • Compassionate and patient demeanor • Active listening and problem-solving skills • Ability to de-escalate and manage difficult situations and conversations • Ambition to work hard in order to make an impact in the world
Benefits
• Compensation range starts at $50,000 CAD per year • Eligible to participate in the Employee Stock Option Plan
Apply NowSimilar Jobs
June 22
Dealer Inspire
501 - 1000
Customer Support Agent creating frictionless experiences at Cars Commerce.