Lillio (formerly HiMama)provides a quick and easy way for child care programs and parents to record and share children's activities, everything from silly and fun moments to learning and developmental milestones. 

We're always looking for awesome people to join our team!

Lillio (formerly HiMama)

Full-stack Engineer

Develops applications for Lillio using modern technologies in a collaborative environment.

• You’ll develop secure, high performance code for web-based applications using Ruby on Rails, GraphQL and React.
• You will work with our infrastructure in AWS using Terraform and other tooling. You have experience in cloud and hosting technologies, including DNS, proxying & load balancing, EC2, S3 and other relevant services.
• You are able to investigate and resolve performance issues using APM tools like New Relic
• You will leverage your knowledge and experience to help level up your team, mentor less experienced engineers, and advance best practices
• Collaborate with Product and Design teams to architect solutions and solve problems
• Opportunity to work in mobile development (ReactNative)
• Opportunity to contribute to product strategy / vision and user experience


Staff Software Engineer

Operations

Join Lillio to improve marketing operations in early childhood education sector.

• Managing the marketing tech stack and its integration with other systems, particularly Marketo and Salesforce
• Responsible for being part of the team that vets 3rd party technologies (even if you don’t own the day-to-day usage or roll-out)
• Helping marketing team members to build nurture programs and other automation programs that allow our marketing to scale
• Regular reporting and full-funnel analytics with a focus on gleaning actionable insights needed to execute successful demand gen programs, pipeline acceleration, and enhancing SDR productivity
• You will support our Demand Gen team in owning the entire lead life cycle, ensuring programs are in place to move leads through the funnel.
• Working closely with sales and marketing to implement joint sales and marketing go-to-market initiatives.

Marketing Operations Manager

Human Resources

Develop and refine foundational people processes to support employee experience at Lillio.

• Sole Associate, People Operations Partner in the United States
• Responsible for managing HR strategies and execution
• Support the implementation of various HR programs and processes

Associate, People Operations Partner

Account Manager

• You will own a customer portfolio (approx. 500 accounts) and be responsible for increasing their value and managing their success
• Calling existing Lillio customers to proactively uncover pain points to generate opportunities for upsell and cross-sell
• Booking and managing online demos. You will be responsible for prospecting, discovery, presentation, negotiating and closing opportunities with existing accounts
• Handling price normalizations and upcoming renewals
• Recommending and implementing improvements to processes to improve team efficiency and customer outcomes
• Collaborating with other teams and departments to ensure the success of your customers
• Consistently meeting monthly, quarterly and annual individual and team targets
• Ensuring your customers have an amazing Lillio experience!

Customer Support

• Supporting customers with troubleshooting technical support issues via chat, email, and phone
• Identifying trends in customer issues and requests, reporting bugs to the Engineering team
• Working with the Product team to ensure decisions are in the best interest of users
• Finding ways to improve processes and reduce customer pain points
• Supporting other Lillio teams in managing customer accounts
• Ensuring the customer has an amazing Lillio experience!

Customer Support Associate

• Supporting customers with troubleshooting technical support issues via chat, email and phone
• Identifying trends in customer issues and requests, as well as reporting bugs to the Engineering team
• Working with the Product team to ensure decisions are in best interest of users
• Finding ways to improve processes and reduce customer pain points
• Recommending and implementing improvements to process to improve efficiency and customer outcomes
• Supporting other Lillio teams in managing customer accounts
• Ensuring the customer has an amazing Lillio experience!

Account Executive

• Balance and manage demos set up by the Sales Development Team along with cold calling decision-makers at childcare centers
• Own a full sales cycle including prospecting, discovery, demonstrations, negotiating & closing
• Showcase the value Lillio provides & get people excited for life to change
• Meet monthly, quarterly and annual individual and team targets

QA Engineer

• Develop and implement a comprehensive QA strategy aligned with business goals
• Foster a culture of continuous quality improvement and collaboration
• Establish quality metrics and KPIs to monitor and improve the QA process
• Initially, as our sole quality engineer, guide the engineering team in standard practices for automation test writing and implementation
• Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met
• Own and enhance automated testing frameworks, ensuring scalability and maintainability
• Manage manual testing processes, ensuring thorough coverage and accurate reporting of software defects
• Manage relationships with contractors and consultants as needed
• Collaborate closely with development, product management, and other stakeholders to understand requirements and ensure comprehensive test coverage
• Advocate for quality throughout the software development lifecycle, promoting best practices and a user-centric approach
• Communicate testing results, quality metrics, and project status to stakeholders and senior management
• Stay up-to-date with industry trends and advancements in QA methodologies, tools, and technologies
• Identify and implement opportunities for process automation to improve efficiency and effectiveness

Lead Quality Assurance Engineer

Customer Success

• Proactively engage with customers at risk of churn
• Manage churn requests within your portfolio
• Work closely with onboarding and support teams to ensure excellent customer experience
• Advocate for customers with internal stakeholders
• Identify areas of process improvement for enhanced efficiency

Remote Jobs at Lillio (formerly HiMama)

Lillio (formerly HiMama)

Staff Software Engineer

Lillio (formerly HiMama)

Marketing Operations Manager

Lillio (formerly HiMama)

Associate, People Operations Partner

Lillio (formerly HiMama)

Account Manager

Lillio (formerly HiMama)

Customer Support Associate

Lillio (formerly HiMama)

Customer Support Associate

Lillio (formerly HiMama)

Account Executive

Lillio (formerly HiMama)

Lead Quality Assurance Engineer

Lillio (formerly HiMama)

Customer Success Manager

Lillio (formerly HiMama)