Customer Support Associate - Onboarding

March 21

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Lillio (formerly HiMama)

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Lillio is a comprehensive platform designed to enhance the quality of childcare services. It offers solutions for center administration, billing, curriculum management, family communication, enrollment management, and educator training. Trusted by thousands of childcare centers, Lillio helps streamline operations and improve communication between educators and families. The platform provides tools such as electronic billing, curriculum kits, and professional development resources that save valuable time and improve educational outcomes. Lillio also offers world-class customer support and resources such as recorded webinars and templates to facilitate high-quality childcare experiences.

Education • Early Ed • Child Care • ECE • Daycare

51 - 200 employees

Founded 2013

📚 Education

☁️ SaaS

🤝 B2B

📋 Description

• At Lillio (formerly HiMama), we are committed to serving the field as an authentic voice of the early childhood education (ECE) workforce, providing programs with all of the building blocks for high-quality early care and education and helping early educators focus on what matters most for children’s successful development and learning: relationships, play, creativity, and loving, nurturing caregiving. • We are a social-purpose business and certified B Corporation with the goal of empowering early childhood educators through innovative, affordable tools that enable them to improve child outcomes, engage family members, and support continued professional growth for their staff. • If you are excited about being part of an impact-driven business, focused on making a difference in the early childhood education industry, Lillio is the place for you. • Lillio is a Series B, private-equity backed business and we're proud to be part of the Bain Double Impact portfolio. • Lillio is recognized as an industry leader, most recently selected by Fortune in 2023 for their "Impact 20" list, which highlights organizations that have built their business models around world-changing ideas to solve social and environmental problems. • Enthusiastic individuals with can-do attitudes who want to be a part of a fast-paced, work-hard, start-up environment. • At Lillio we celebrate wins, make positive change in the world, and have fun with friends all at the same time, every day. • You should enjoy interacting with customers over the phone and helping them learn how to use the product in a way that will align with the goals of their center.

🎯 Requirements

• Post-secondary education (or equivalent work experience) • Minimum of 2 years of work experience in a customer-facing role • Tech-savvy with the ability to navigate apps and software is a must • Exceptional verbal and written communication skills • An ability to build relationships and connect with people quickly • Compassionate and patient demeanour with confidence and assertion to get things done • Active listening and problem-solving skills • Not afraid to pick up the phone and speak to people • You’re organized and able to manage a large volume of tasks independently • An ability to de-escalate and manage difficult situations and conversations • An ability to maintain high customer satisfaction through efficient task switching • Propensity to always want to learn and improve processes • Passionate about a career that is more than a “job” • Ambition to work hard in order to make an impact in the world

🏖️ Benefits

• Flexible working arrangements; we are a remote-first company who gathers together (virtually) every quarter, and in-person at least once per year. You must be willing to travel in-person as required for the role • Health benefits package includes medical, dental and vision • 401K matching, and HSA contribution for US employees • Paid time off, including vacation, personal and volunteer days • Opportunities for learning, mentorship and professional development • A subscription to the mindfulness and meditation platform, Headspace • Ongoing team-wide and company-wide virtual social activities and success celebrations