Technical Marketing Engineer - Writer

4 days ago

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Hedgehog

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Networking • Kubernetes • Cloud Native • Data Center • Infrastructure

2 - 10

💰 $3.8M Pre Seed Round on 2022-11

Description

• Want to show the world how to build AI infrastructure? • Want to guide new cloud builders on how to design, build and operate AI cloud networks? • Better yet, want to build an AI assistant that does this for you? • If you have a network engineering background and you enjoy telling good stories while documenting and demonstrating technology, this is the job for you. • As Hedgehog's first Technical Marketing Engineer, you will play a key role in defining this critical job function at a fast growing open source company leading the AI Network category. • In the short term you will: Explain the Hedgehog product producing 2-3 minute YouTube videos covering a range of topics including: Hedgehog Virtual Private Cloud service, Hedgehog Control Plane, Hedgehog Data Plane, Hedgehog Zero Touch Provisioning, Hedgehog Network Observability, Hedgehog Network Troubleshooting, Hedgehog Software Updates. • Demonstrate the Hedgehog product live for prospective customers. • Wear a second hat as a technical writer improving technical documentation from our engineering team. • Improvements include tech writing best practices for a quick start guide, tutorials, lab exercises, background information, glossary, and context that frames the software engineering details. • Train a Hedgehog virtual assistant to answer customer questions by feeding your technical documentation and marketing material into Retrieval Augmented Generation (RAG) for an open source Large Language Model (LLM). • Guide prospective customers through virtual lab exercises so they can evaluate the same product features that you demonstrate in videos and discovery calls. • Assist prospective customers in designing, planning and scoping their AI cloud infrastructure. • Assist prospective customers in documenting their infrastructure as code, implementing Gitops, and integrating Hedgehog into their Gitops process. • Position Hedgehog relative to our partners and competitors. • Handle customer objections and build objection handling playbooks for SDRs using Hubspot. • Write blogs on AI network topics, Hedgehog capabilities, and Hedgehog customer stories. • Train new sellers at Hedgehog and our GTM partners on how to position Hedgehog in AI cloud infrastructure solutions.

Requirements

• Bachelor's or Graduate's Degree in computer science, data science, electronics, or engineering. • Industry experience with cloud networking and/or a strong understanding of cloud networking concepts like VPC, BGP EVPN, VXLAN, NAT, DHCP, ZTP, SDN, RoCEv2, ECN, PFC • Strong technical writing skills demonstrated by a reference portfolio • Strong oral communication with a gift to simply explain complex technical concepts with stories that non-technical people can easily understand • Basic video editing skills • Bonus: Degree (or equivalent) in Computer Science, Computer Engineering, or a related technical field • Curious nature and desire to tinker: you want to pull things apart to see how they work • Love of new and emerging technologies • Ability to distill complicated ideas to just the right number of words • Experienced with technical writing using Markdown and Material for MkDocs • Experience with AI/ML models • Experience with open source software • Experience in embedded or network engineering, technical support, product testing, or QA

Benefits

• World-class team • Fun culture • Engaging and interesting engineering problems • Competitive salary • Startup equity • Health Insurance (Medical, Dental, Vision) • Unlimited time off • Work from home (fully remote - we don't care where you are; we care about what you can do) • Laptop, IT equipment